Customer Service Coordinator
hace 2 días
Job Overview
We are seeking a skilled Customer Care Analyst I to join our team at Emerson. As a key member of our order management and customer service team, you will be responsible for receiving, reviewing, and processing customer purchase orders while ensuring accurate data entry and compliance with business unit terms and conditions.
Responsibilities
- Receive, review, and process customer purchase orders in accordance with established standards and procedures.
- Perform technical reviews of orders to ensure correct product(s) and availability of necessary documentation.
- Verify customer information and ensure completeness before processing orders.
- Collect and save relevant documentation for record retention and compliance purposes.
- Participate in training and certification programs to enhance skills and knowledge.
- Attend to customer inquiries through various communication channels, working closely with order management specialists and other teams.
- Maintain compliance with import/export regulations, contracts, and government requirements.
- Screen orders for compliance with business unit terms and conditions, agreements, and standards.
- Provide consulting support to order management teams when processing orders.
- Achieve productivity, service level, and quality targets.
Requirements
- Currently studying an engineering career or equivalent experience.
- At least 1-2 years of sales-related customer service experience.
- Solid prioritizing, organizational skills, and self-motivation.
- Intermediate to advanced proficiency in Portuguese language.
- Interest in technical, customer service, and sales aspects.
- Flexibility to work on variable shift schedules based on business needs.
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