Service Quality Coordinator

hace 5 días


San José, San José, Costa Rica Convera A tiempo completo

**Job Summary**

Convera is seeking a highly skilled Service Quality Coordinator to join our team. As a key member of our client-facing function, you will play a critical role in delivering exceptional customer service and quality.

**Responsibilities**

  • Manage and maintain accurate and up-to-date records in Salesforce, ensuring compliance with regulatory requirements.
  • Develop and implement processes to improve customer satisfaction and loyalty, working closely with cross-functional teams.
  • Monitor and report on performance metrics, identifying areas for improvement and implementing changes to enhance customer experience.

**Requirements**

  • Relevant experience in a client-facing function, preferably within the financial services sector.
  • Excellent analytical and problem-solving skills, with the ability to think critically and make informed decisions.
  • A passion for delivering exceptional customer service, with a focus on quality and attention to detail.


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