Customer Service Operations Coordinator

hace 5 días


San José, San José, Costa Rica Oracle A tiempo completo
About Oracle

Oracle is a global leader in enterprise software and cloud computing, providing solutions to help organizations of all sizes succeed. Our mission is to empower businesses to innovate and thrive in an increasingly complex and connected world.

Job Description

We are seeking a highly motivated and organized Support Resolution Specialist to join our team. As a key member of our support organization, you will be responsible for delivering exceptional customer service and resolving post-sales inquiries via phone and electronic means.

Main Responsibilities
  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Collaborate with internal teams to ensure seamless issue resolution and customer satisfaction
  • Stay up-to-date on product knowledge and technical information to provide accurate and helpful responses
  • Meet or exceed performance metrics and standards for quality and productivity
Requirements
  • Bachelor's degree in a related field (e.g. business, communications, computer science)
  • Minimum 1-2 years of experience in customer-facing roles or similar industries
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks simultaneously
  • Fluency in English required; proficiency in additional languages a plus
Benefits

At Oracle, we offer a comprehensive benefits package that includes medical, dental, and vision insurance, as well as retirement savings and employee stock purchase plans. We also provide opportunities for career growth and development, including training programs and tuition reimbursement.

Culture

Our company culture values diversity, equity, and inclusion, and we strive to create a welcoming and inclusive work environment for all employees. We believe that diverse perspectives and experiences drive innovation and excellence, and we are committed to fostering a workplace where everyone can contribute and thrive.



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