Support Operations Coordinator

hace 5 días


San José, San José, Costa Rica Oracle A tiempo completo
About the Team

We are a dynamic and fast-paced team within Oracle's Support organization. As a Support Operations Coordinator, you will play a critical role in delivering exceptional customer service and support to our clients.

Your primary focus will be on providing timely and effective solutions to customer inquiries, ensuring that their needs are met and exceeded. You will work closely with our internal teams to resolve complex issues and provide guidance on diverse customer situations.

  • Receives customer requests and prepares documents/trouble tickets.
  • Updates databases with status of returned materials issues and accounts for returns inventory.
  • Records and reports the status of equipment returns, repairs, replacements, sales orders, and delivery schedules.

You will also be responsible for managing customer issues related to Service Request management, entitlement, and dispatching. This includes working with backlog occurrences to progress workload, maintaining SLA compliance, and re-assigning work focus from one activity to another based on queue monitoring.

Key Skills and Qualifications
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment.
  • Strong organizational and time management skills.


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