Commercial Support Associate

hace 4 días


San José, San José, Costa Rica Red Nucleus A tiempo completo

**Our Approach**

We take a customer-centric approach at Red Nucleus, focusing on providing exceptional service and exceeding expectations. Our team of nearly 700 full-time employees is dedicated to delivering high-quality results and building strong relationships with our clients.

**Your Contribution**

The Sales Operations Analyst will contribute to our success by collaborating with cross-functional stakeholders to drive the adoption of sales and marketing tools like Salesforce and Pardot. You will support the sales team and owners of these initiatives to ensure maximum impact for all stakeholders.

**Key Responsibilities**

  • Support the Sales Operations Manager in executing strategy and managing RN sales demo, RN demo apps, and other sales support tools/resources
  • Create and maintain various sales support documentation and resources for L&D, SS&A, Med Comms, MACS & Products
  • Support the Sales Operations Manager in managing the company CRM system
  • Support Marketing Coordinator to maintain and regularly update the company contact database of clients for marketing outreach, etc.
  • Support the Sales Operations Manager in executing strategy and managing the client satisfaction survey process
  • Support the Sales Operations Manager in managing monthly and quarterly sales reporting

**Requirements**

  • Bachelor's degree (BA/BS)
  • At least 2-3 years prior experience supporting a Salesforce CRM system
  • Exceptional teamwork, interpersonal, communication, and organizational skills
  • The ability to independently, proactively, and effectively prioritize and manage multiple tasks
  • A high level of motivation, adaptability, curiosity, and the capability to deal with pressure positively
  • The ability to consistently project a friendly, upbeat, professional attitude and image
  • Proficiency in Microsoft Office products such as Word, Excel, and PowerPoint with specific expertise with Excel reporting, pivot tables, etc.
  • Willingness and ability to occasionally travel to client meetings/events
  • Experience with/exposure to Sales Operations in a B2B environment (preferred)
  • Verbal and Written fluency in English is required


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