Technical Support Associate II
hace 4 días
Amzn Support Srvcs Costa Rica seeks a Technical Support Associate II to join their team. This role is responsible for providing exceptional customer service and technical support to clients.
About the JobThis is a challenging opportunity for an experienced IT professional looking to take on a leadership role in a fast-paced environment. The ideal candidate will have strong communication skills, both written and verbal, and be able to effectively communicate complex technical information to non-technical staff.
Key Responsibilities- Provide technical support to clients via phone, email, and chat.
- Analyze and troubleshoot complex technical issues.
- Collaborate with internal teams to resolve client issues.
- Develop and implement process improvements to enhance client experience.
- Bachelor's degree in Computer Science or related field.
- 1+ years of experience in IT help-desk or desk-side environment.
- Advanced Linux systems administration skills and certification.
- Microsoft MCSE, MCITP Systems Administrator (Active Directory) certification.
- Cisco CCNA certification.
Amzn Support Srvcs Costa Rica offers a competitive salary and benefits package, including health insurance, retirement plan, and paid time off.
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