Selling Partner Support Associate, Selling Partner
hace 8 horas
Language: Fluent in English, Spanish Technical (Computer) skills is a must.
- Being able to escalate systemic and process defects identified.
- Strong prioritization and time management skills, with a high degree of flexibility.
- Demonstrate appropriate sense of urgency and adaptability in response to changing business needs.
- Excellent performance record, particularly with regard to quality & productivity.
**SHIFT REQUIREMENTS**: Sunday-Thursday/Tuesday-Saturday or weekend schedules including graveyard shifts available and will be offered based on business needs.
**Work Location**: Currently, our facilities are located in San Jose, Calle Blancos, as well as positions 100% from home depending on business needs.
- Important Note: Shifts cannot be changed after confirmation by the Recruiting team.
Schedule changes can be requested after 90 days in the company and will be approved based on business needs.
**Skills/Competencies & Requirements**:
- Comfortable working in a high-volume environment with the ability and flexibility to adapt to change effectively.
- Maintains a strong customer focus, ensuring the customer feels supported and valued.
- Demonstrates effective, clear and professional written and oral communication.
Key job responsibilities
**Responsibilities include, but are not limited to**:
- Identifying customers' needs, clarify information, research every issue and providing solutions.
- Documenting all Selling Partner interactions and information according to standard operating procedures in the system.
- Ability to troubleshoot and provide product guidance and support to all Amazons Sellers, Brand owners and Vendors.
About the team
In Selling Partner Support, we support businesses (Sellers, Brand owners & Vendors) who sell their products through our Amazon marketplace platform, helping them to reach consumers both locally and globally.
Our SPS Associates support our Sellers, Brand owners and Vendors by serving as the first resolution point, diagnosing technical, operational, system and process issues and propose solutions that will remove barriers to enable resolutions.
San Jose, CRI
- 6 + months experience within a customer service /contact center environment would be an advantage.
- Business acumen in areas of e-commerce and retail is advantageous.
-
Selling Partner Support Associate, Selling Partner
hace 6 horas
San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoLanguage: Fluent in Spanish language and English - Being able to escalate systemic and process defects identified. - Strong prioritization and time management skills, with a high degree of flexibility. - Demonstrate appropriate sense of urgency and adaptability in response to changing business needs. - Excellent performance record, particularly with regard...
-
Instructional Designer
hace 6 días
San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoA Bachelor’s degree or higher - 5+ years experience in program or project management Job summary **ABOUT THE TEAM**: Customer Trust & Partner Support (CTPS) is responsible for creating a trustworthy shopping experience across Amazon stores worldwide by protecting customers, brands, selling partners and Amazon from fraud, counterfeit, and abuse as well as...
-
Selling Partner Support Associate-portuguese
hace 6 días
San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoProficient in English/Spanish and Portuguese - Demonstrated effective, clear and professional written and oral communication and attention to detail - Customer oriented - Understanding of quality and metrics processes - Ability to embrace constant change with flexibility and good grace - Demonstrated appropriate sense of urgency and adaptability in response...
-
Selling Partner Support Associate, Seller Support
hace 12 horas
San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoMinimum 6 months experience within a customer service and contact center environment- Bilingual English/Spanish with 90% proficiency in both languages- Demonstrated effective, clear and professional written and oral communication and attention to detail- Customer oriented- Understanding of quality and metrics processes- Ability to embrace constant change...
-
Program Manager
hace 12 horas
San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completoExperience in program or project management- English language proficiency; including grammar, spelling, and punctuation.- Bachelor's degree in Communications, Translation Studies, Localization, or Linguistics.- Proficient verbal and written communication.- Experience defining program requirements and using data and metrics to determine improvements.Selling...
-
Business Analyst Ii, Selling Partner Risk
hace 5 días
San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo3+ years of tax, finance or a related analytical field experience - Bachelor's degree - Experience defining requirements and using data and metrics to draw business insights - Experience with Excel - Experience with SQL Within Amazon, the Selling Partner Risk team launches products and services that detect and prevent abuse on our store before it impacts a...
-
Solutions Reliability Engineer, Selling Partner
hace 12 horas
San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo2+ years of software development, or 2+ years of technical support experience- Experience scripting in modern program languages- Experience troubleshooting and debugging technical systems- Knowledge of networking protocols such as HTTP, DNS and TCP/IP- Experience working with REST API based services- Experience with REST web services, XML, JSON- Experience...
-
San José, Costa Rica Costa Rica Elimco A tiempo completo5+ years of relevant experience in a business analyst, data analyst or statistical analysis role. - 5+ years of professional experience working with large data sets and writing complex SQL queries to pull data. - Bachelor’s degree - Experience in data transformation through SQL and Excel. - Experience with data visualization tools such as Tableau,...
-
Software Development Engineer Ii, Selling Partner
hace 12 horas
San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoBachelor's degree in Computer Science, Software Engineering or related technical discipline.- 4+ years of software development experience in Object Oriented Development & Design (OOA & OOD).- Strong experience developing and designing with Java, C/C++/C# or similar web development tools.- Solid experience developing distributed, highly scalable software...
-
Selling Partner Support Associate
hace 12 horas
San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoMinimum 6 months experience within a customer service and contact center environment- Bilingual English/Spanish with 90% proficiency in both languages- Demonstrated effective, clear and professional written and oral communication and attention to detail- Customer oriented- Understanding of quality and metrics processes- Ability to embrace constant change...
-
Software Dev Engineer Ii, Selling Partner Experience
hace 12 horas
San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo5+ years of non-internship professional software development experience- 4+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience- Experience programming with at least one software programming language- 5+ years of computer science fundamentals (object-oriented design, data...
-
Associate Community Manager
hace 12 horas
San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completoBachelor's degree or 2+ years equivalent work experience- Able to work independently, be self-motivated, and flexible in approaching responsibilities and change- Excellent organizational and time management skills- Demonstrated ability to dive deep to understand the customer, product, and business- Strong written and verbal communication skills including the...
-
Learning Program Developer
hace 4 días
San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoAbout Amzn Support Srvcs Costa Rica">We are a team dedicated to creating a trustworthy shopping experience across Amazon stores worldwide by protecting customers, brands, and selling partners from fraud, counterfeit, and abuse. Our goal is to empower and provide world-class support to our millions of selling partners.">Our Team">We value individual...
-
Strategic Account Growth Manager
hace 2 días
San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoAmzn Support Srvcs Costa Rica is seeking a highly skilled Senior Account Manager to join its Strategic Account Services (SAS) organization.Role OverviewThe Senior Account Manager will play a key role in driving business growth for some of the most influential sellers on the Amazon platform, ensuring Selling Partner satisfaction by delivering a high level of...
-
Account Management, Strategic Account Services
hace 6 días
San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoBachelor’s degree - 2+ years professional experience with a focus in relationship management and negotiation skills - Experience using analytical, sales, and productivity tools including Oracle Business Intelligence, Salesforce, Microsoft Office Suites, Microsoft OneNote, and Microsoft SharePoint. Job summary The Strategic Account Services (SAS)...
-
Customer Success Manager
hace 12 horas
San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo3+ years professional experience with a focus in relationship management and negotiation skills- Experience using analytical, sales, and productivity tools including Oracle Business Intelligence, Salesforce, Microsoft Office Suites, Microsoft OneNote, and Microsoft SharePoint.- Strong organizational skills including prioritizing, scheduling, time management,...
-
Sr. Customer Success Manager, Strategic Account
hace 13 horas
San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoBachelor's degree- 4+ years professional experience with a focus in relationship management and negotiation skills- Experience using analytical, sales, and productivity tools including Oracle Business Intelligence, Salesforce, Microsoft Office Suites, Microsoft OneNote, and Microsoft SharePoint.- Strong organizational skills including prioritizing,...
-
Senior Account Manager- Strategic Account Services
hace 12 horas
San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoBachelor's degree- 4+ years professional experience with a focus in relationship management and negotiation skills- Experience using analytical, sales, and productivity tools including Oracle Business Intelligence, Salesforce, Microsoft Office Suites, Microsoft OneNote, and Microsoft SharePoint.- Strong organizational skills including prioritizing,...
-
Business Analyst, Fraud and Abuse Prevention
hace 6 días
San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoBachelor’s degree - 3+ years relevant experience in financial/business analysis - Experience in data transformation through SQL and Excel. - Experience with data visualization tools such as Tableau, QuickSight, MicroStrategy, etc. - Experience working with large-scale, complex datasets. - Strong verbal and written communication skills. Job summary About...
-
Customer Service Representative with Bilingual Expertise
hace 22 horas
San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoAmzn Support Srvcs Costa Rica is seeking a highly skilled Selling Partner Support Associate to join our team. This role requires an individual with excellent communication skills and experience in a customer service environment.About the RoleWe are looking for a professional who can effectively communicate with clients in both English and Spanish, with a...