Business Program Manager, Selling Partner Experience
hace 4 semanas
3+ years of program or project management experience
- 3+ years of working cross functionally with tech and non-tech teams experience
- 3+ years of defining and implementing process improvement initiatives using data and metrics experience
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- Experience defining program requirements and using data and metrics to determine improvements
- 3+ years of business process mapping experience with process tools such as MS Visio.
If you have relentless desire to drive process improvement and motivate and lead a team of exceptionally driven, customer-obsessed associates and team leads, all while analyzing systemic issues and implementing solutions to challenging problems, we have the career you're looking for
Key job responsibilities
**1.
Process Identification and Documentation**:
- Identify, analyze, and document existing business processes across various departments and regions.
- Utilize value-stream mapping techniques to provide a holistic view of end-to-end processes.
**2.
Mapping and Analysis**:
- Develop detailed process maps, flowcharts, and value-stream maps, emphasizing end-to-end visualization.
- Analyze and evaluate processes for effectiveness, and efficiency, identifying areas for improvement, automation and optimization.
**3.
Stakeholder Collaboration**:
- Work closely with cross-functional teams to validate and enhance process documentation.
- Build a closed loop optimization system to support our program.
**4.
Standardization and Best Practices**:
- Drive the standardization of processes across the organization, leveraging business process modeling notations (BPMN2.0) best practices.
**5.
Continuous Improvement**:
- Establish key performance indicators (KPIs) for processes and regularly assess performance.
San Jose, CRI
- 3+ years of driving end to end delivery, and communicating results to senior leadership experience
- 3+ years of driving process improvements experience
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience building processes, project management, and schedules
-
Business Analyst Ii, Selling Partner Risk
hace 2 semanas
San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo3+ years of tax, finance or a related analytical field experience- Bachelor's degree- Experience defining requirements and using data and metrics to draw business insights- Experience with Excel- Experience with SQLWithin Amazon, the Selling Partner Risk team launches products and services that detect and prevent abuse on our store before it impacts a...
-
Senior Program Manager, Differentiated Support
hace 5 días
San José, San José, Costa Rica Amazon Support Services Costa Rica Srl - B20 A tiempo completo5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadershipAre you passionate about improving the quality of customer experiences?Do you strive to create customer-centric solutions that drive...
-
Selling Partner Support Associate, Selling Partner
hace 2 semanas
San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completoLanguage: Fluent in English, Spanish Technical (Computer) skills is a must.- Being able to escalate systemic and process defects identified.- Strong prioritization and time management skills, with a high degree of flexibility.- Demonstrate appropriate sense of urgency and adaptability in response to changing business needs.- Excellent performance record,...
-
Customer Success Manager
hace 4 semanas
San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo3+ years professional experience with a focus in relationship management and negotiation skills- Experience using analytical, sales, and productivity tools including Oracle Business Intelligence, Salesforce, Microsoft Office Suites, Microsoft OneNote, and Microsoft SharePoint.- Strong organizational skills including prioritizing, scheduling, time management,...
-
San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completoAmazon has built a reputation for excellence with recent examples of being named the #1 most trusted company for customers.We are looking for people who are passionate about ensuring customers and sellers are safe to enjoy our digital ecosystem.Amazon's growth requires employees who move fast, have an inquisitive spirit and an unrelenting tenacity to get...
-
Program Manager
hace 3 semanas
San José, San José, Costa Rica Intelliswift Software, Inc. A tiempo completo**Job Title**:Program Manager (Payments Partnerships Manager)** Contract Type**:W2 Only**Duration**:6 months**Location**:San Jose, CA**Pay Range**:$50.28 - $54.28 per hourThe Payments Partnerships team pursues, establishes and manages Client's's relationships with a growing list of global partners with the goals of accelerating growth, driving revenue and...
-
Program Manager, Profit Intelligence
hace 2 semanas
San José, San José, Costa Rica Amazon Support Services Costa Rica Srl - B20 A tiempo completoDo you want to get up every morning to work on an opportunity with a massive impact for Amazon?Do you have the willingness to operate under uncertainty, the appetite for learning, and the ability to deliver innovative solutions to customer pain points?We are seeking an experienced Program Manager to join the Profit Intelligence team.Profit Intelligence...
-
Business Analyst, Spx Science
hace 2 semanas
San José, San José, Costa Rica Amazon Support Services Costa Rica Srl - B20 A tiempo completoThe Selling Partner Experience (SPX) organization strives to make Amazon the best place for Selling Partners to do business.The SPX Science team is building an AI-powered conversational assistant to transform the Selling Partner experience.The Selling Assistant is a trusted partner and a seasoned advisor that's always available to enable our partners to...
-
Program Manager, Learning
hace 5 días
San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo3+ years experience in Learning and Development (e.g., supporting or leading learning programs, storyboarding, building training content, training facilitation, bridging gaps in knowledge effectively, evaluating programs, and measuring success) - 3+ years experience in program or project management - Bachelor's Degree - Experience defining program...
-
Solutions Reliability Engineer, Selling Partner
hace 4 semanas
San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo2+ years of software development, or 2+ years of technical support experience- Experience scripting in modern program languages- Experience troubleshooting and debugging technical systems- Knowledge of networking protocols such as HTTP, DNS and TCP/IP- Experience working with REST API based services- Experience with REST web services, XML, JSON- Experience...
-
Program Manager, Learning
hace 4 semanas
San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo3+ years experience in Learning and Development (e.g., supporting or leading learning programs, storyboarding, building training content, training facilitation, bridging gaps in knowledge effectively, evaluating programs, and measuring success)Job summaryHelp shape the learning and development (L&D) experience for Finance Amazonians.You will have an...
-
Finance Manager, Selling Partner Financial Tech
hace 2 semanas
San José, San José, Costa Rica Amazon Support Services Costa Rica Srl - B20 A tiempo completoAre you looking for a high impact role that will drive millions of dollars in financial impact and improve customer experience?Does partnering with cross-functional, global stakeholders excite you?If yes, then we want to talk with you.Key job responsibilitiesWe are looking for a talented and highly motivated Finance Manager to build a new team from 0 to 1...
-
Technical Partner Manager
hace 4 semanas
San José, San José, Costa Rica Palo Alto Networks A tiempo completoCompany Description**Our Mission**At Palo Alto Networks everything starts and ends with our mission:Being the cybersecurity partner of choice, protecting our digital way of life.We have the vision of a world where each day is safer and more secure than the one before.These aren't easy goals to accomplish - but we're not here for easy.We're here for better.We...
-
Team Lead, Global Sales, Us Global Selling
hace 2 semanas
San José, San José, Costa Rica Amazon Support Services Costa Rica Srl - B20 A tiempo completoAmazon Global Selling is seeking a results-driven Team Lead with a passion for problem solving and building from scratch to drive growth and maximize the presence of strategic 3P NA merchants into Amazon's global marketplaces.In this role, you'll work in a fast moving and ambiguous environment, use effective C-level communication skills, manage...
-
Payment Operations Manager/Program Manager
hace 3 semanas
San José, San José, Costa Rica Intelliswift Software, Inc. A tiempo completo**Job Title**:Payment Operations Manager/Program Manager** Location**:San Jose, CA (Hybrid)**Duration**:6+ months contract with possible extension**Contract Type**:W2 Only**Pay Range**:$50.28 - $54.28 per hourWe are seeking a Payment Operations Manager to support, optimize, and scale our strategic partnerships.Within our Payments and Financial Services...
-
Escalation Risk Manager, Selling Enforcement For
hace 4 semanas
San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo1.Bachelor's degree2.2+ years experience in program or risk management3.Escalation management and investigatory background4.History of senior stakeholder engagementThe Selling Enforcement for Regulatory and Safety Compliance (SERSC) team within RISC is looking for an Associate Escalations Risk Manager to protect our customers from unsafe, offensive, and...
-
Risk Manager Ii, Brand Escalation And Engagement
hace 4 semanas
San José, San José, Costa Rica Amazon Support Services Costa Rica Srl - B20 A tiempo completo4+ years of compliance program management, legal, governance, audit, risk/loss prevention, or equivalent experience- Bachelor's degree or equivalent- Experience handling confidential informationAt Amazon we believe that customer trust is of paramount importance to anything we do.To continue building customer trust the Selling Partner Abuse team works with...
-
Program Manager, Fundamentum
hace 2 semanas
San José, San José, Costa Rica Amazon Support Services Costa Rica Srl - B20 A tiempo completoAre you passionate about protecting Amazon's Vendors and their businesses?Join our team safeguarding vendor accounts from unauthorized activities across Amazon's global marketplace.We're looking for a Program Manager to help build and optimize systems that protect hundreds of millions of e-commerce transactions worldwide.Key job responsibilities•...
-
Financial Operations Program Manager
hace 7 días
San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoJob Summary:Amzn Support Srvcs Costa Rica is seeking a skilled Financial Operations Program Manager to support the launch and growth of new businesses and subsidiaries onto Amazon's AR platforms.Key Responsibilities:Partner with cross-functional teams to implement process improvements and drive business expansionDevelop and maintain a deep understanding of...
-
Partner Relationship Manager
hace 4 semanas
San José, San José, Costa Rica Microsoft Corporation A tiempo completoWith over 17,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience.Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also...