Trilingual Sps Associates

hace 2 semanas


San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

Job Summary

We are seeking Trilingual Selling Partner Support Associates to serve as the primary interface between Amazon, our Sellers, and Vendors. Our team is dedicated to delivering world-class support, technical assistance, and account management services to global partners.

About the Role

This role requires a highly motivated and customer-focused individual with excellent communication skills in English, Spanish, and Portuguese. The ideal candidate will possess a strong understanding of quality and metrics processes, be able to adapt quickly to changing business needs, and demonstrate a high level of professionalism in all interactions.

Responsibilities
  • Demonstrate ownership of every Seller interaction to achieve successful first-time resolution on all contacts
  • Work independently using departmental resources, policies, and procedures while maintaining high performance metrics such as quality, productivity, first contact resolution, and attendance
  • Maintain a college degree or currently pursuing an undergraduate degree
  • Prior experience in a customer service and contact center environment preferred

Requirements:

  • Proficient in English, Spanish, and Portuguese
  • Demonstrated effective written and oral communication and attention to detail
  • Customer-oriented
  • Understanding of quality and metrics processes
  • Schedule flexibility to work at least one day of the weekend

What We Offer:

  • A dynamic and supportive work environment


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