Trilingual Sps Associates
hace 2 semanas
Job Summary
We are seeking Trilingual Selling Partner Support Associates to serve as the primary interface between Amazon, our Sellers, and Vendors. Our team is dedicated to delivering world-class support, technical assistance, and account management services to global partners.
About the RoleThis role requires a highly motivated and customer-focused individual with excellent communication skills in English, Spanish, and Portuguese. The ideal candidate will possess a strong understanding of quality and metrics processes, be able to adapt quickly to changing business needs, and demonstrate a high level of professionalism in all interactions.
Responsibilities- Demonstrate ownership of every Seller interaction to achieve successful first-time resolution on all contacts
- Work independently using departmental resources, policies, and procedures while maintaining high performance metrics such as quality, productivity, first contact resolution, and attendance
- Maintain a college degree or currently pursuing an undergraduate degree
- Prior experience in a customer service and contact center environment preferred
Requirements:
- Proficient in English, Spanish, and Portuguese
- Demonstrated effective written and oral communication and attention to detail
- Customer-oriented
- Understanding of quality and metrics processes
- Schedule flexibility to work at least one day of the weekend
What We Offer:
- A dynamic and supportive work environment
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