(Trilingual) Associate
hace 2 semanas
Company Description
WNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader.
WNS offers business value to 400+global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities.
WNS Costa Rica - Launched in 2009, the WNS Costa Rica delivery center is fully functional and scalable, We are spread across more than nine countries across North America, South America, and Europe serving various industries like Retail and Consumer Packaged Goods, and Insurance with Strong socio-political factors such as political and economic stability, highest literacy rate in the region and a sizeable young and educated population having a strong multi-lingual population with English, French, Portuguese, Spanish, etc.Why Join Us?At WNS, our mission is to enable clients to outperform with our passion for service and innovation.
At the heart of each client engagement is our pursuit to understand our client's business, and create impactful solutions that can drive agility and excellence into their business processes.
Our promise of outperformance stems from our deep domain expertise, partnership approach and a global delivery network.Our mission as an organization is guided by our CIRCLE of values: Client First, Integrity, Respect, Collaboration, Learning, Excellence.We promise our employees to experience role clarity, coaching and mentoring, professional development and structured career path through our 5 people promises and keeping employee experience at the core.
**Job Description**:
The Customer Support Specialist is responsible for answering and processing all inbound calls to the Service Desk in order to provide the best-in-class customer service, and making outbound calls in connection with problem resolution.
The Customer Support Specialist Is responsible for the lifecycle of Incident Management (Opening Incidents, Transferring to correct resolver group, Following up with resolver group, communicating Incident status to Customer and resolve Incident where needed followed by closing the Incident after gaining concurrence / approval from the Customer.In addition to a Service and Customer Care attitude, the Customer Support Specialist should possess a technical competency with knowledge of identified technologies and /or products.
He/she is expected to provide extended support on such products or technologies when called upon.
**Qualifications**:
**Language skill: French, Spanish and English**
**C-HS Graduate or Equivalent
-
Trilingual Sps Associates
hace 2 semanas
San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoJob SummaryWe are seeking Trilingual Selling Partner Support Associates to serve as the primary interface between Amazon, our Sellers, and Vendors. Our team is dedicated to delivering world-class support, technical assistance, and account management services to global partners.About the RoleThis role requires a highly motivated and customer-focused...
-
Trilingual Sps Associates
hace 2 semanas
San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoProficient in English/Spanish and Portuguese- Demonstrated effective, clear and professional written and oral communication and attention to detail- Customer oriented- Understanding of quality and metrics processes- Ability to embrace constant change with flexibility and good grace- Demonstrated appropriate sense of urgency and adaptability in response to...
-
Trilingual Customer Service
hace 24 horas
San Francisco, Costa Rica Bosch Group A tiempo completoCompany Description - Bosch Service Solutions is a leading global supplier of Business Process Outsourcing for complex business processes and services. Using the latest technology and the Internet of Things, the Bosch division develops integrated and innovative service solutions in the areas of Mobility, Monitoring, and Customer Experience. Around 9,000...
-
Multilingual Sales Support Associate
hace 2 días
San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoJob Summary:We are seeking a highly skilled and trilingual Sales Support Associate to join our team at Amzn Support Srvcs Costa Rica. As a key member of our global support team, you will be the primary interface between Amazon, our Sellers, and Vendors.About Us:We obsess over providing world-class support, technical assistance, and account management...
-
Trilingual (French/english/spanish) Customer
hace 1 semana
San Francisco, Costa Rica Bosch Group A tiempo completo**Company Description**: - Bosch Service Solutions is a leading global supplier of Business Process Outsourcing for complex business processes and services. Using the latest technology and the Internet of Things, the Bosch division develops integrated and innovative service solutions in the areas of Mobility, Monitoring, and Customer Experience. Around...
-
Sr. C-Ops Associate
hace 2 semanas
San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoJob Description:Amazon is a multinational technology company with English as its core business language. To be considered, candidates must submit their CVs in English. The ideal candidate will have:A high school diplomaAt least 2 years of experience in Customer Service and/or Back-Office corporate environmentsB2 English proficiency or higherB2 Portuguese...
-
Sr. C-ops Associate
hace 2 semanas
San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoAmazon is a multinational technology company with English as its core business language. CVs must be submitted in English in order to be eligible for consideration. - High school diploma. - 2+ years of experience in Customer Service and/or Back-Office corporate environments. - B2 English proficiency or higher. - B2 Portuguese proficiency or higher. Job...
-
Sr. C-Ops Associate, Pars
hace 5 días
San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoAmazon is a multi-national technology company and being proficient in English is a required qualification.CVs must be submitted in English as our recruitment team works in several jurisdictions.- High school diploma.- 2+ years of experience in Customer Service and/or Back-Office corporate environments.- B2 English proficiency or higher.Job summaryThis is a...
-
Sr. C-ops Associate
hace 3 días
San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoAmazon is a multinational technology company with English as its core business language. CVs must be submitted in English in order to be eligible for consideration. - High school diploma. - 2+ years of experience in Customer Service and/or Back-Office corporate environments. - Intermediate/advanced English proficiency (B2 level). - Intermediate/advanced...
-
Associate - Operations (Trilingual)
hace 2 semanas
San José, Costa Rica Wns Global Services A tiempo completoCompany Description**WNS (Holdings) Limited (NYSE**: WNS) is a global Business Process Management (BPM) leader.WNS offers business value to 400+global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance,...
-
(Trilingual) Associate
hace 1 semana
San José, Costa Rica WNS Global Services A tiempo completoCompany Description WNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance,...
-
Sr. C-Ops Associate
hace 3 semanas
San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoAmazon is a multinational technology company with English as its core business language.CVs must be submitted in English in order to be eligible for consideration.- High school diploma.- 2+ years of experience in Customer Service and/or Back-Office corporate environments.- Intermediate/advanced English proficiency (B2 level).- Intermediate/advanced...
-
Sr. C-Ops Associate
hace 2 semanas
San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoAmazon is a multinational technology company with English as its core business language.CVs must be submitted in English in order to be eligible for consideration.- High school diploma.- 2+ years of experience in Customer Service and/or Back-Office corporate environments.- B2 English proficiency or higher.- B2 Portuguese proficiency or higher.Job summaryThis...
-
Sr. Associate Portuguese, Customer Trust
hace 3 semanas
San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoAmazon is a multi-national technology company and being proficient in English is a required qualification.CVs must be submitted in English as our recruitment team works in several jurisdictions.- High School Diploma.- 2+ years of experience in Customer Service and/or Back-Office corporate environments.- B1 English proficiency or higher.- B1 Portuguese...
-
Associate - Operations -Trilingual (French, English
hace 2 semanas
San José, Costa Rica Wns Global Services A tiempo completoCompany DescriptionWNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader.WNS offers business value to 400+global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance,...
-
Prod Compliance Associate Sr.
hace 2 semanas
San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completoOver 18+ old with national ID or permanent resident ID (Dimex). (Costa Rica) - High school degree and bachelor's degree or work experience in investigations, risk, incident or crisis analysis. - English proficiency (Read, Write & Speak). - High attention to detail. - Avid fan of movies and tv series. - Technical Requirements. - A minimum of 10 mbps download...
-
Call Center Specialist Trilingual
hace 2 semanas
San Francisco, Heredia, Costa Rica Bosch Group A tiempo completoCompany Description- Bosch Service Solutions is a leading global supplier of Business Process Outsourcing for complex business processes and services.Using the latest technology and the Internet of Things, the Bosch division develops integrated and innovative service solutions in the areas of Mobility, Monitoring, and Customer Experience.Around 9,000...
-
Trilingual Customer Service Team Lead
hace 4 días
San Francisco, Heredia, Costa Rica Bosch Group A tiempo completoCompany Description- _ Bosch Service Solutions is a leading global supplier of Business Process Outsourcing for complex business processes and services.Using the latest technology and the Internet of Things, the Bosch division develops integrated and innovative service solutions in the areas of Mobility, Monitoring, and Customer Experience.Around 9,000...
-
Compliance Quality Analyst Italian
hace 2 semanas
San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoAmazon is a multi-national technology company and being proficient in English is a required qualification.CVs must be submitted in English as our recruitment team works in several jurisdictions.- High School Diploma.- 2+ years of experience in Customer Service and/or Back-Office corporate environments.- B2 English proficiency or higher.- B2 Italian...
