Sr. C-ops Associate
hace 3 días
Amazon is a multinational technology company with English as its core business language. CVs must be submitted in English in order to be eligible for consideration.
- High school diploma.
- 2+ years of experience in Customer Service and/or Back-Office corporate environments.
- Intermediate/advanced English proficiency (B2 level).
- Intermediate/advanced Portuguese proficiency (B2 level).
Job summary
This is a full-time, permanent, back-office, trilingual position based in Costa Rica and does not offer relocation benefits. Job applicants must be located and legally authorized to work in Costa Rica in order to be eligible for consideration.
At Amazon, we are working to be the most customer-centric company on earth, which encourages growth in a safe environment for both our associates and our customers. Amazon’s Product Assurance, Risk and Security (PARS) seeks to protect customers, associates and partners from unsafe products, provide technical expertise, pioneer innovative tech solutions to complex problems and deliver a world-class programmatic strategy to enable safe, compliant and efficient execution across our world-wide supply chain in an ever-changing environment. PARS seek to deliver on the above mandate, while all the time placing emphasis on improving the experience for Amazon’s Selling Partners for they products they sell via Amazon.
This job role will be based within the rapidly expanding Chemical Safety and Compliance (CSC) program, which forms a key pillars of the overall PARS organisation. CSC has a mission to protect the health of associates, customers and supply chain partners by innovatively identifying hazardous chemical products across an ever-expanding catalogue, executing internal and external mechanisms to gather required compliance requirements and improving the Selling Partner Experience through implementing tech solutions to ambiguous challenges; taken together, this allows CSC to provide credible information to enable safe handling, storage, transport, usage and disposal of hazardous products across the worldwide Amazon network.
The H3SC Compliance teams ensure Amazon transactions satisfy legal and safety requirements in accordance with guidelines set by regulatory bodies. The core task of Compliance Operations (C-Ops) is classification of ASINs through several methods; including Rule Writing, Manually reviewing each ASIN and using Customer feedback as a source of input for programs like Product and Food Safety, as well as ensuring transactions meet required documentation for trade purposes.
This ensures that Amazon sells legally compliant products that are safe for customers, storage and transportation. We coordinate the identification of potential risks of the items offered in the Amazon Catalog, and that appropriate actions are taken to eliminate any safety hazards for customers. This covers both local, international and internal policies in place.
Your job responsibilities as a Senior Compliance Associate may include:
- Ensure that imported products have been tested in certified laboratories and that they comply with the legal requirements of the importing country.
- Verify all imported products have been properly entered into the destination countr.
- Classify products based on their potential hazardous risk, for safe storage and transportation based on SOP, vendor SDS and reliable information in compliance to global regulation.
- Remove from marketplaces or escalate unsafe products to protect customer.
- Identify and remove from the website products that violate our Restricted Products policies and proactively satisfy Amazon’s regulatory obligations for these products.
- Provide classification for complex ASINs that are blocked based on Ingredients, regulatory expertise and guidelines
- Trouble shoot issues w.r.t transport & storage classification and instruct Fulfillment centers to enable smooth inbound & outbound processes of hazmat flagged products
- Provide guidance to Fulfillment centers on hazmat classification and configuration issues.
In addition to the core responsibilities listed above, you will be expected to take on a larger organizational role. These can include tasks such as:
- Identification & implementation of improvement opportunities/automation to enhance process efficiency, quality and customer experience with measurable impact
- Responsible for quality, root cause analysis on process & quality gaps and recommend corrective actions
- Training and mentoring new hires and other associates, suggests improvements to training
- Creation and maintenance of SOPs and owns process updates
- Understanding of metrics, deep dive on KPIs, troubleshooting on reports and multiple data sources
- Flagging any updates received from stakeholders on process to Lead/Manager
- Active participation in stakeholder calls, leading and documenting the discussions
- Conduct feedback sessions, Training need identification (TNI) and maintenance of quality records and docume
-
Sr. C-ops Associate, Pars
hace 7 días
San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoAmazon is a multi-national technology company and being proficient in English is a required qualification. CVs must be submitted in English as our recruitment team works in several jurisdictions. - High school diploma. - 2+ years of experience in Customer Service and/or Back-Office corporate environments. - B2 English proficiency or higher. Job...
-
Sr. C-ops Associate, Pars
hace 6 días
San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoAmazon is a multi-national technology company and being proficient in English is a required qualification. CVs must be submitted in English as our recruitment team works in several jurisdictions. - High school diploma. - 2+ years of experience in Customer Service and/or Back-Office corporate environments. - B2 English proficiency or higher. Job...
-
Sr. C-ops Associate
hace 3 semanas
San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoAmazon is a multinational technology company with English as its core business language. CVs must be submitted in English in order to be eligible for consideration. - High school diploma. - 2+ years of experience in Customer Service and/or Back-Office corporate environments. - B2 English proficiency or higher. - B2 Portuguese proficiency or higher. Job...
-
Sr. C-ops Associate
hace 3 semanas
San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoAmazon is a multi-national technology company and being proficient in English is a required qualification. CVs must be submitted in English as our recruitment team works in several jurisdictions. - High School Diploma. - 2+ years of experience in Customer Service and/or Back-Office corporate environments. - B2 English proficiency (or higher). - B2 French...
-
Global Trade Sr. Associate
hace 1 semana
San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoAmazon is a multi-national technology company and being proficient in English is a required qualification. CVs must be submitted in English as our recruitment team works in several jurisdictions. - University bachelor's degree in process or concluded in Customs Administration and Foreign Trade Management. - 1+ year(s) of experience in Customer Service and/or...
-
Payroll Sr. Associate
hace 2 días
San José, Costa Rica Pfizer A tiempo completoPayroll Sr. Associate Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates. People Experience LI-PFE
-
Global Trade Sr. Associate
hace 2 días
San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoAmazon is a multi-national technology company and being proficient in English is a required qualification. CVs must be submitted in English as our recruitment and interviewing teams work in several jurisdictions. - University bachelor's degree in process or concluded in Customs Administration and Foreign Trade Management. - 1+ year(s) of experience in...
-
Project Specialist Sr Ops Na, Sustainability, Gpo
hace 7 meses
San José, Costa Rica Amazon Support Services Costa Rica SRL - B20 A tiempo completo2+ years of program or project management experience - 1+ years of supply chain experience - C1 English proficiency (advanced). Amazon’s mission is to be the most customer-centric company on Earth. To get there, we need to develop leaders who represent, and can innovate, on behalf of a diverse and demanding global customer base. The Global Procurement...
-
Compliance Team Manager, Piccce
hace 6 días
San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoAmazon is a multinational technology company with English as its core business language. CVs must be submitted in English in order to be eligible for consideration. - 2+ years of experience as Team Manager/Lead/Supervisor of at least 15 individuals in corporate environments. - 1+ year(s) of continuous internal/external customer, stakeholder and escalation...
-
Payroll Sr. Associate
hace 7 meses
San José, Costa Rica Pfizer A tiempo completoThe Sr. Associate - Payroll is responsible for the timely and accurate execution of all payroll activities and operations for assigned countries and payroll cycles/populations. This includes processing, validation, balancing, audit compliance, exceptions, repayments, off-cycle, post-payroll and annual processes. - Manage activities associated with regular...
-
Operations Team Lead
hace 4 días
San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo**Company Overview:**Amazon is a multinational technology company with English as its core business language. With a presence in Costa Rica, the company operates under Amzn Support Srvcs Costa Rica.**Job Summary:**We are seeking an experienced Team Manager to lead a team of 15 to 20 Sr. C-Ops Associates in our Compliance Operations department. The ideal...
-
Team Manager, Global Ops Artificial Intelligence
hace 2 semanas
San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoAmazon is a multi-national technology company and being proficient in English is a required qualification. CVs must be submitted in English as our recruitment team works in several jurisdictions. - 2+ years of experience as Team Lead/Supervisor/Manager of 15+ individuals in corporate environments. - 1+ years of experience in internal and external customer &...
-
Strategic Sourcing Sr. Associate
hace 6 días
San José, Costa Rica WNS Global Services A tiempo completoCompany Description - WNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance,...
-
Sr. Associate
hace 2 días
San José, Costa Rica Pfizer A tiempo completoROLE SUMMARY The Sr. Associate, Workday Functional Testing role is a Global role that reports to the Director, Release and Workday Functional Testing under the Finance & GBS Colleague Solutions team. The role is accountable for planning and executing country-specific, regional and global Workday Functional testing efforts, assessing impacts of requirement...
-
Sr. Associate, Workday Functional Testing
hace 2 horas
San José, Costa Rica Pfizer A tiempo completoROLE SUMMARY The Sr. Associate, Workday Functional Testing role is a Global role that reports to the Director, Release and Workday Functional Testing under the GBS Colleague Services Solutions. The role is accountable for planning and executing country-specific, regional and global Workday Functional testing efforts, assessing impacts of requirement...
-
Sr Strategy
hace 3 días
San Rafael, Costa Rica Uber A tiempo completo**About the Role**: The Central Ops team exists to drive operational efficiency, working with national and functional teams to deliver on our ambitious goals. Inside Central Ops, you’ll join a small and dynamic team that crafts strategic direction and short-term priorities, enables effective execution, drives accountability across the large groups....
-
Desarrollador Sr. de Software en Grupo Syntepro
hace 4 días
San José, San José, Costa Rica Grupo Syntepro A tiempo completoDescripción del Puesto">En Grupo Syntepro, estamos buscando un Desarrollador Sr. de Software para nuestro equipo de tecnología.Nuestro objetivo es ser el proveedor líder mundial de migración de software y trabajamos con clientes basados en Estados Unidos.Tareas y Responsabilidades">Como Desarrollador Sr. de Software, deberás trabajar directamente con...
-
Artificial Intelligence Team Manager, Global Ops
hace 2 semanas
San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoAmazon is a multi-national technology company and being proficient in English is a required qualification. CVs must be submitted in English as our recruitment team works in several jurisdictions. - 2+ years of experience as Team Manager/Lead in corporate environments, managing teams of a minimum of 12 individuals. - 1+ years of experience in internal and...
-
Sr. Associate, Servicenow Functional Testing
hace 2 horas
San José, Costa Rica Pfizer A tiempo completoROLE SUMMARY The Sr. Associate, ServiceNow Functional Testing role is a Global role that reports to the Director, Release and Workday Functional Testing under the GBS HR, Business Process Design, Data Management and Solutions team. The role is accountable for planning and executing country-specific, regional and global ServiceNow Functional testing efforts,...
-
Seller Onboarding Associate-br
hace 3 días
San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoFluency in Spanish, Portuguese and English is required. - Prior experience working within a customer service /contact center environment (voice support). - MS Office Application Excel and Internet Explorer / Google Chrome. - Strong prioritization and time management skills, with a high degree of flexibility & comfortable dealing with ambiguous situation. -...
