Selling Partner Support Associate, Selling Partner

hace 2 días


San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

Language: Fluent in English, Spanish
- Being able to escalate systemic and process defects identified.
- Strong prioritization and time management skills, with a high degree of flexibility.
- Demonstrate appropriate sense of urgency and adaptability in response to changing business needs.
- Excellent performance record, particularly with regard to quality & productivity.

**SHIFT REQUIREMENTS**: Sunday-Thursday/Tuesday-Saturday or weekend schedules including graveyard shifts available and will be offered based on business needs.

**Work Location**: Currently, our facilities are located in San Jose, Calle Blancos, as well as positions 100% from home depending on business needs.
- Important Note: Shifts cannot be changed after confirmation by the Recruiting team. Schedule changes can be requested after 90 days in the company and will be approved based on business needs.

**Skills/Competencies & Requirements**:

- Comfortable working in a high-volume environment with the ability and flexibility to adapt to change effectively.
- Maintains a strong customer focus, ensuring the customer feels supported and valued.
- Demonstrates effective, clear and professional written and oral communication.

Key job responsibilities

**Responsibilities include, but are not limited to**:

- Identifying customers’ needs, clarify information, research every issue and providing solutions.
- Documenting all Selling Partner interactions and information according to standard operating procedures in the system.
- Ability to troubleshoot and provide product guidance and support to all Amazons Sellers, Brand owners and Vendors.

About the team
In Selling Partner Support, we support businesses (Sellers, Brand owners & Vendors) who sell their products through our Amazon marketplace platform, helping them to reach consumers both locally and globally. Our SPS Associates support our Sellers, Brand owners and Vendors by serving as the first resolution point, diagnosing technical, operational, system and process issues and propose solutions that will remove barriers to enable resolutions.

San Jose, CRI
- 6 + months experience within a customer service /contact center environment would be an advantage.
- Business acumen in areas of e-commerce and retail is advantageous.



  • San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    Speak, write, and read fluently in English SHIFT REQUIREMENTS: Sunday-Thursday/Tuesday-Saturday or weekend schedules including graveyard shifts available and will be offered based on business needs. Work Location: Currently, our facilities are located in San Jose, Calle Blancos, as well as positions 100% from home depending on business needs. - Important...


  • San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    Speak, write, and read fluently in EnglishSHIFT REQUIREMENTS: Sunday-Thursday/Tuesday-Saturday or weekend schedules including graveyard shifts available and will be offered based on business needs.Work Location: Currently, our facilities are located in San Jose, Calle Blancos, as well as positions 100% from home depending on business needs.- Important Note:...


  • San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    Language: Fluent in Spanish language and English - Being able to escalate systemic and process defects identified. - Strong prioritization and time management skills, with a high degree of flexibility. - Demonstrate appropriate sense of urgency and adaptability in response to changing business needs. - Excellent performance record, particularly with regard...


  • San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    Language: Fluent in English, Spanish Technical (Computer) skills is a must. - Being able to escalate systemic and process defects identified. - Strong prioritization and time management skills, with a high degree of flexibility. - Demonstrate appropriate sense of urgency and adaptability in response to changing business needs. - Excellent performance record,...


  • San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    Language: Fluent in Spanish language and English- Being able to escalate systemic and process defects identified.- Strong prioritization and time management skills, with a high degree of flexibility.- Demonstrate appropriate sense of urgency and adaptability in response to changing business needs.- Excellent performance record, particularly with regard to...


  • San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    Language: Fluent in English, Spanish Technical (Computer) skills is a must.- Being able to escalate systemic and process defects identified.- Strong prioritization and time management skills, with a high degree of flexibility.- Demonstrate appropriate sense of urgency and adaptability in response to changing business needs.- Excellent performance record,...


  • San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    Minimum 6 months experience within a customer service and contact center environment - Bilingual English/Spanish with 90% proficiency in both languages - Demonstrated effective, clear and professional written and oral communication and attention to detail - Customer oriented - Understanding of quality and metrics processes - Ability to embrace constant...


  • San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    Minimum 6 months experience within a customer service and contact center environment- Bilingual English/Spanish with 90% proficiency in both languages- Demonstrated effective, clear and professional written and oral communication and attention to detail- Customer oriented- Understanding of quality and metrics processes- Ability to embrace constant change...

  • Program Manager

    hace 3 semanas


    San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    Experience in program or project management - English language proficiency; including grammar, spelling, and punctuation. - Bachelor's degree in Communications, Translation Studies, Localization, or Linguistics. - Proficient verbal and written communication. - Experience defining program requirements and using data and metrics to determine...

  • Program Manager

    hace 4 semanas


    San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    Experience in program or project management- English language proficiency; including grammar, spelling, and punctuation.- Bachelor's degree in Communications, Translation Studies, Localization, or Linguistics.- Proficient verbal and written communication.- Experience defining program requirements and using data and metrics to determine improvements.Selling...


  • San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    Role Description:We are seeking a Technical Account Manager to join our Selling Partner Support team. In this role, you will be responsible for providing technical support and guidance to our sellers and vendors.">Responsibilities:Provide technical support and guidance to our sellers and vendorsWork closely with our team to ensure that our customers receive...


  • San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    Requirements for Software Development Manager - Bachelor’s degree in Computer Science, Computer Engineering or related technical discipline - 5+ years of relevant engineering experience - 3+ years people management experience Requirements for Software Development Engineer II - Bachelor’s degree in Computer Science, Software Engineering or related...


  • San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    2+ years of software development, or 2+ years of technical support experience - Experience scripting in modern program languages - Experience troubleshooting and debugging technical systems - Knowledge of networking protocols such as HTTP, DNS and TCP/IP - Experience working with REST API based services - Experience with REST web services, XML, JSON -...


  • San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    Bachelor’s degree in Computer Science, Software Engineering or related technical discipline. - 1+ years of software development experience in Object Oriented Development & Design (OOA & OOD). - Strong experience developing and designing with Java, C/C++/C# or similar web development tools. - Solid experience developing distributed, highly scalable software...


  • San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    2+ years of software development, or 2+ years of technical support experience- Experience scripting in modern program languages- Experience troubleshooting and debugging technical systems- Knowledge of networking protocols such as HTTP, DNS and TCP/IP- Experience working with REST API based services- Experience with REST web services, XML, JSON- Experience...


  • San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    Bachelor's degree in Computer Science, Software Engineering or related technical discipline.- 4+ years of software development experience in Object Oriented Development & Design (OOA & OOD).- Strong experience developing and designing with Java, C/C++/C# or similar web development tools.- Solid experience developing distributed, highly scalable software...


  • San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    Minimum 6 months experience within a customer service and contact center environment - Bilingual English/Spanish with 90% proficiency in both languages - Demonstrated effective, clear and professional written and oral communication and attention to detail - Customer oriented - Understanding of quality and metrics processes - Ability to embrace constant...


  • San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    Minimum 6 months experience within a customer service and contact center environment- Bilingual English/Spanish with 90% proficiency in both languages- Demonstrated effective, clear and professional written and oral communication and attention to detail- Customer oriented- Understanding of quality and metrics processes- Ability to embrace constant change...


  • San José, Costa Rica Amazon Support Services Costa Rica SRL - B20 A tiempo completo

    5+ years of program or project management experience - Experience using data and metrics to determine and drive improvements - Experience owning program strategy, end to end delivery, and communicating results to senior leadership Are you passionate about improving the quality of customer experiences? Do you strive to create customer-centric solutions that...


  • San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    Company OverviewAmzn Support Srvcs Costa Rica is a leading provider of support services to Amazon sellers. Our team is dedicated to providing exceptional support and ensuring our customers have an amazing experience. We're committed to delivering outstanding results and building long-term relationships with our partners.Job SummaryWe're seeking a highly...