Senior Program Manager, Differentiated Support

hace 3 semanas


San José, Costa Rica Amazon Support Services Costa Rica SRL - B20 A tiempo completo

5+ years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership

Are you passionate about improving the quality of customer experiences? Do you strive to create customer-centric solutions that drive measurable results? Do you like to design and implement scalable end-to-end solutions built on sound process excellence principles? Does leading resource coordination and priority setting across teams, countries and cultures sound exciting? If so, the Selling Partner Support team is looking for a Senior Program Manager to build and manage large-scale Continuous Improvement programs for our global operations, that impact our Associates and Selling partners positively.

Third-party sellers represent significant value to Amazon’s online retail customers and Selling Partner Support (SPS) drives success for these sellers through a combination of people, processes and services. We are a primary interface between Selling Partners and Amazon by direct interaction between our associates and sellers, by building communication tools that sellers use to receive help, and by driving cross-functional initiatives to improve the seller experience. Additionally, we possess a wealth of data regarding the reason sellers contact us for help and we use this information to identify and drive improvements to our seller solutions across the Company.

As a Sr. Program Manager for Selling Partner Support, you will be responsible for identifying, driving and tracking strategic initiatives that improve the selling partner experience and will measure the results by monitoring quality and efficiency metrics and contacts. In this high profile role, you will collaborate with numerous operational, training, product, and software development teams both inside and outside Selling Partner Support to identify, define and specify solutions that create the conditions for sellers’ success and satisfaction. You will build collaborative relationships with these partners, working closely to create and execute a quality project roadmap. You will prepare and execute regular program updates to senior management.

At Amazon, we believe innovation should occur throughout the organization. This disruptive leader will stimulate and pioneer innovation in operational and Seller service excellence and be an active voice and member of the Selling Partner Support leadership team.
- Interact with stakeholders at multiple levels and dynamically lead business and product teams to define and deliver solutions to establish standard processes.
- Identify and analyze data to isolate issues, develop solutions and prioritize opportunities for Seller experience improvements.
- Determine and implement effective Operations solutions quickly, so as to not impede production
- Plan and manage multiple parallel projects.
- Maximize resource utilization for the greater good of the organization.
- Create, maintain and disseminate project information to stakeholders and senior management
- Remain flexible to changing priorities, open to new ideas and have seller quality as the top focus.
- Be a visible and vocal role model across the wider business for Amazon’s customer-centric culture, championing Seller’s needs and using data and technology to anticipate and exceed them.

**Longer term, this leader will**:

- Stimulate new innovative thinking and fresh approaches to extend Amazon’s leadership position in service to our Sellers.
- Ensure Amazon’s Seller Operations effectively scale to meet the needs of the rapidly growing business, including identifying and implementing process improvements throughout our Global Network.

San Jose, CRI
- 2+ years of driving process improvements experience
- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field



  • San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    5+ years of program or project management experience - Experience using data and metrics to determine and drive improvements - Experience owning program strategy, end to end delivery, and communicating results to senior leadership - 2+ years of driving process improvements experience - Master's degree, or MBA in business, operations, human resources, adult...


  • San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    5+ years of program or project management experience Experience using data and metrics to determine and drive improvements Experience owning program strategy, end to end delivery, and communicating results to senior leadership 2+ years of driving process improvements experience Master's degree, or MBA in business, operations, human resources, adult...

  • Senior Program Manager

    hace 2 semanas


    San Francisco, Heredia, Costa Rica Amazon Support Services Costa Rica SRL - B20 A tiempo completo

    Amazon Customer-Centric Company Amazon aims to be the most customer-centric company, offering a vast selection of products at low prices, prioritizing convenience in e-commerce. Payroll Program Management at Amazon The Payroll Program Management team at Amazon consists of Program Managers who deliver programs with industry best practices to support...


  • San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    Bachelors degree - 5+ years of Program Management experience - 5+ years of experience leading projects improving Customer Experience - Demonstrated experience building and running Customer Experience or Voice of the Customer programs. - Ability to communicate effectively across multiple organizational levels and disciplines (technical and non-technical). -...

  • Sr. Program Manager

    hace 2 semanas


    San José, San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    5+ years of program or project management experience Experience using data and metrics to determine and drive improvements Experience owning program strategy, end to end delivery, and communicating results to senior leadershipA-to-z Guarantee is Amazon's primary mechanism for protecting customers when they encounter a negative order experience with a...


  • San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    5+ years of program or project management experience - Experience using data and metrics to determine and drive improvements - Experience owning program strategy, end to end delivery, and communicating results to senior leadership Have you ever purchased a product on Amazon without checking its star rating and customer reviews? Every day, millions of Amazon...


  • San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    5+ years of program or project management experience - Experience using data and metrics to determine and drive improvements - Experience owning program strategy, end to end delivery, and communicating results to senior leadership Have you ever purchased a product on Amazon without checking its star rating and customer reviews? Every day, millions of Amazon...


  • San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    5+ years of program or project management experience - Experience using data and metrics to determine and drive improvements - Experience owning program strategy, end to end delivery, and communicating results to senior leadership Have you ever purchased a product on Amazon without checking its star rating and customer reviews? Every day, millions of Amazon...


  • San José, San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    5+ years of program or project management experience Experience using data and metrics to determine and drive improvements Experience owning program strategy, end to end delivery, and communicating results to senior leadershipHave you ever purchased a product on Amazon without checking its star rating and customer reviews? Every day, millions of Amazon...


  • San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    1+ years of program or project management experience - 1+ years of experience in: stakeholder management, dealing with multiple tech and non-tech stakeholders at varied levels of the organization, driving end to end delivery, defining and implementing process improvement initiatives using data and metrics, and communicating results to senior leadership Have...


  • San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    Have you ever thought about what it takes to detect and prevent fraudulent activity among hundreds of millions of eCommerce transactions across the globe? What would you do to increase trust in an online marketplace where millions of buyers and sellers transact? How would you build systems that evolve over time to proactively identify and neutralize new and...


  • San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    Have you ever thought about what it takes to detect and prevent fraudulent activity among hundreds of millions of eCommerce transactions across the globe? What would you do to increase trust in an online marketplace where millions of buyers and sellers transact? How would you build systems that evolve over time to proactively identify and neutralize new and...


  • San José, San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    Have you ever considered what it takes to detect and prevent fraudulent activity among hundreds of millions of eCommerce transactions globally? How can one increase trust in an online marketplace where numerous buyers and sellers engage? How will you develop systems that adapt over time to proactively detect and neutralize emerging fraud risks?Amazon's Buyer...


  • San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    3+ years of program or project management experience - 3+ years of working cross functionally with tech and non-tech teams experience - 3+ years of delivering cross functional projects experience - Experience defining program requirements and using data and metrics to determine improvements The mission of the Abuse prevention program is to provide the...


  • San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    3+ years of program or project management experience - 3+ years of working cross functionally with tech and non-tech teams experience - 3+ years of delivering cross functional projects experience - Experience defining program requirements and using data and metrics to determine improvements The mission of the Abuse prevention program is to provide the...


  • San José, Costa Rica Pfizer A tiempo completo

    ROLE SUMMARY The Meetings, External Engagements, & Travel (MEET) Speaker Program and Policy Operations Senior Manager for LATAM is responsible for supporting the Global PI&C and Speaker Programs Director in designing a consistent, efficient, and effective Regional Speaker Program framework aligned to the Global Speaker Program Policy. This Sr Manager will...

  • Sr. Program Manager

    hace 2 semanas


    San José, San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    6+ years of working cross functionally with tech and non-tech teams experience 6+ years of program or project management experience 6+ years of delivering cross functional projects experience Experience defining program requirements and using data and metrics to determine improvements 6+ years of owning program strategy, end to end delivery, and...

  • Sr. Program Manager

    hace 4 semanas


    San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    The Payroll Program Management is a team of Program Managers who support and deliver programs using industry best practice. Our mission is to support Payroll Operations and their partners to Pay Employees Accurately and On Time, with the Highest Controllership & Customer Obsession and at the Lowest Cost to Amazon through program delivery. PPM is accountable...

  • Sr. Program Manager

    hace 4 semanas


    San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    The Payroll Program Management is a team of Program Managers who support and deliver programs using industry best practice. Our mission is to support Payroll Operations and their partners to Pay Employees Accurately and On Time, with the Highest Controllership & Customer Obsession and at the Lowest Cost to Amazon through program delivery. PPM is accountable...


  • San José, San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    3+ years of program or project management experience 3+ years of working cross functionally with tech and nontech teams experience 3+ years of delivering cross functional projects experience Experience defining program requirements and using data and metrics to determine improvementsThe mission of the Abuse prevention program is to provide the highest bar of...