Senior Program Mgr

hace 2 días


San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

5+ years of Program Management
5+ years of Accounting / Finance related project work

Job summary
Are you an experienced Program Manager interested in an opportunity to help drive Amazon’s flywheel and develop your A to Z business understanding? Do you enjoy learning about different Amazon business types and new subsidiaries, and thinking creatively about brand new businesses that Amazon is inventing on behalf of customers? The Global Accounts Receivable (GAR) AR Projects team is seeking a creative and passionate senior program manager to help achieve our vision to provide a world-class Order-to-Cash (O2C) onboarding experience to our global business partners in support of Amazon’s journey to become earth’s most customer-centric company. We love to offer our customers unique world-class experiences, and we invite you to help Amazon make history

The Senior Program Manager will have oversight of the integration of new Advertising initiatives onto O2C platforms, driving effective people, processes, and technology to achieve organizational goals and deliver results. This individual will have ownership over business integration programs while standardizing the global implementation processes and driving efficiency in the Advertising Program space. This role will require engagement and alignment with the local and global Advertising business, finance, and operational teams, system developers and product managers. Responsibilities include supporting business initiatives through designing transactional workflows, defining requirements and testing of the solutions to ensure delivery is as expected and delivering and improving the customer experience. Implementation of mechanisms to monitor and measure performance is essential.

Key job responsibilities
Partner with key counterparts across geographies to launch initiatives in a scalable and cost effective manner

Develop a solid understanding of Amazon’s Advertising and Finance Operations systems and processes

Translate complex business requirements into functional designs

Oversee comprehensive testing of systems changes and development of standard operating procedures, process documentation and performance metrics

Manage process transitions/implementations across multiple functions and geographies

Motivate and influence business, operational and technical teams to ensure that best practices are followed and implemented

Identify, assess, track and mitigate risks at multiple levels

Proactively monitor program performance to identify, address and prevent potential issues

Drive effective teamwork, communication collaboration and commitment across multiple disparate groups with competing priorities

Own the success metrics and KPI's for new product and geography launches

International experience at a multinational organization

Experience with complex problem solving using Lean / Six Sigma techniques

Independent and entrepreneurial style showing the ability to work with mínimal direction in a fast-paced and rapidly changing environment

B2B industry experience a plus

Ability to travel as needed, 5-10% of time



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