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Senior Operations Manager Sps
hace 1 mes
Basic Qualifications
- He or she will have at least eight years of people management and operations leadership experience, to include four years in a senior management role in a fast paced, customer obsessed technical/Customer Service environment.
- This person will possess a proven track record of leading large teams to high levels of performance and developing future leaders.
- Excellent communication skills, analytical skills, and flexibility are essential.
- A Bachelor's degree is required
- This role will require some travel and occasional international travel.
Job summary
Senior Operations Manager Seller Support
Primary Responsibilities:
- Develop and drive the overall direction, coordination, and evaluation of Seller Support activity.
- Collaborate with internal partners to build input-focused operating plans for achievement of key measures
- Build working culture where accountability, transparency, and collaboration are the norm and where rapid deep dives into root causes of defects causing Seller paid is a standard operating practice
- Tirelessly advocate for improvements to systems and processes that will benefit Associates and/or Sellers
- Implement bar-raising programs aimed at hiring and developing top talent and build career development roadmap for site leadership
- Inspire front line teams to go beyond the standard to find creative solutions for our Sellers issues.
- Create closed-loop feedback processes where Associates are encouraged to be active participants in identifying opportunities for improvements to Seller Experience, workplace conditions, and internal tools
- Work with finance team to develop and manage to annual expense budget
- Build collaborative relationships with leaders in other departments
- Foster a work environment that respects and is responsive to the needs of a diverse staff
- This role will require some travel
Basic Qualifications:
- High levels of performance and developing future leaders
- Excellent communication skills, analytical skills, and flexibility are essential
- A Bachelor's degree is required
Preferred Qualifications:
- Advanced degree in business (MBA) is preferred
- Process Improvement Methodologies Experience.
Preferred Qualifications
- Advanced degree in business (MBA) is preferred.
