Senior Operations Manager for Investigation

hace 7 días


San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

**About Us**

At Amazon Support Services Costa Rica Srl, we are committed to building and maintaining selling partner trust by preventing various forms of seller abuse and reinforcing customer trust in our stores.

We are seeking an experienced Senior Investigation Manager to join our Shopping Experience Protection Operations (SEPO) team. As a key member of our team, you will be responsible for managing a group of front-line managers and their specialists who investigate seller transactions on Amazon and take appropriate actions.

Your primary responsibility will be to provide leadership and administrative support to your team(s) to achieve and improve operational metrics, minimize impact of bad debt, achieve process improvement and ensure project execution. You will also be responsible for ensuring that the team delivers as per plan, and will actively work with various teams to on board resources for the team.

**Responsibilities:**

  • Manage a group of front-line managers and their specialists (~50-80 headcount) who investigate seller transactions on Amazon and take appropriate actions.
  • Provide leadership and administrative support to your team(s) to achieve and improve operational metrics, minimize impact of bad debt, achieve process improvement and ensure project execution.
  • Develop and implement strategies to improve operational efficiency and reduce costs.

**Requirements:**

  • MBA in relevant field of Operations.
  • Exposure to quality tools like Six Sigma, Lean operations.
  • Strong analytical and problem-solving skills.

San Jose, Costa Rica
- Exposure to a manager of manager roles.



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