Senior Operations Manager

hace 2 semanas


San José, San José, Costa Rica Transperfect A tiempo completo

**About the Role**

We are seeking a highly skilled Senior Operations Manager to lead our site operations, financials, and account performance.

This is an exciting opportunity to take on a leadership role within our organization and drive success across multiple client accounts with varying scales and complexities.

The successful candidate will be responsible for managing financial plans, leading operations teams, and delivering exceptional customer experiences.

Key Responsibilities:

  • Manage financial plans for the site, including creating profit & loss plans for each client account and overall site.
  • Lead operations managers to deliver on key performance indicators (KPIs) for each client account.
  • Cultivate a culture of teamwork across all departments to achieve performance and financial expectations.

**Requirements**

To be successful in this role, you will need:

  • Bachelor's degree in Business or related field, or equivalent relevant work experience.
  • 10+ years of managing call center operations within the BPO industry.
  • Excellent interpersonal skills, ability to collaborate with all levels of the organization.
  • A solutions/results mindset, able to take initiative and lead change efforts.


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