Customer Service Lead
hace 2 días
**About the Role**
Mondelez International is seeking a Customer Service Lead to join our team in Latin America.
The successful candidate will be responsible for serving as the first point of contact for employees, providing high-quality and timely customer service, and ensuring all requests are fully understood.
This role requires strong leadership and communication skills, as well as the ability to work effectively in a fast-paced environment.
The ideal candidate will have experience in customer service, shared service environments, and case management systems.
They will also be able to work collaboratively with other teams, manage multiple priorities, and provide feedback and propose improvements to enhance processes.
**Key Responsibilities**
- Serve as the first point of contact for employees, providing high-quality and timely customer service.
- Accurately collect and record case details and employee data.
- Work within service level agreements, communicating with customers when cases are escalated.
**Requirements**
- 2-3 years' experience in Customer Service.
- Advanced English language proficiency.
- Experience in Shared Service Environments.
- Ability to work under pressure and learn quickly.
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