Team Lead for Customer Experience
hace 3 días
Become a part of our dynamic team as a Team Lead for Customer Experience. In this role, you will lead a team of customer service professionals and be responsible for delivering exceptional customer experiences.
Key responsibilities include:
- Leading and managing a team of customer service representatives
- Developing and implementing strategies to improve customer satisfaction and loyalty
- Mentoring and coaching team members to enhance their skills and performance
You will also:
- Collaborate with other departments to ensure seamless delivery of customer services
- Analyze data and metrics to identify areas for improvement
- Communicate effectively with clients and stakeholders to address their needs and concerns
-
Customer Experience Team Lead
hace 1 día
San José, San José, Costa Rica Arht Home Solutions A tiempo completoAbout Arht Home SolutionsWe are a dynamic company specializing in roofing and exterior renovations.Job DescriptionThis is an exciting opportunity to lead our customer experience team as a Customer Experience Team Lead.Key Responsibilities:Lead a remote team of experienced customer service representatives.Maintain high standards of customer satisfaction...
-
Customer Service Team Lead
hace 3 semanas
San José, San José, Costa Rica Emerson A tiempo completo**Duties and Responsibilities**To Lead and guide the Customer Service CR team to ensure outstanding customer support.Communicates company goals, safety practices, and deadlines to the team.Motivates team members and assesses performance.Provides help to management and keeps management updated on team performance.Communicates concerns and policies among...
-
Customer Support Team Lead
hace 6 días
San José, San José, Costa Rica Third-Party Job Posts A tiempo completoCompany OverviewCloudbeds is a leading hospitality platform that provides award-winning front desk, revenue, distribution, guest acquisition, and guest engagement solutions. Our team of 700+ employees across 40+ countries speaks 30+ languages and works to solve the industry's biggest challenges.We believe our people are our greatest asset, so we founded the...
-
Technical Lead for Customer Support Solutions
hace 5 días
San José, San José, Costa Rica Microsoft A tiempo completoAs a Technical Lead for Customer Support Solutions at Microsoft, you will be responsible for leading a team of Support Engineers with deep product knowledge to resolve customer technical issues. This role involves managing the customer relationship from a support standpoint, enabling your team to deliver a great customer experience and drive Microsoft...
-
Customer Care Team Lead
hace 4 días
San José, San José, Costa Rica Emerson A tiempo completoJob OverviewThe Customer Care Team Lead at Emerson plays a pivotal role in ensuring the seamless delivery of exceptional customer experiences. As a key member of the local Business, Engineering, & Support Team organization, you will be responsible for representing the needs and requirements of the Customer Care organization.Main ResponsibilitiesParticipate...
-
Customer Service Team Lead
hace 1 día
San José, San José, Costa Rica Bill Gosling Outsourcing A tiempo completoJob Description:We are seeking an experienced and skilled Customer Service Team Lead to join our team at Bill Gosling Outsourcing. As a key member of our Helpdesk, you will be responsible for overseeing the activities of all Helpdesk members to ensure that they deliver excellent customer service and provide customer guidance.The ideal candidate will have a...
-
Ejecutivo De Ventas
hace 3 semanas
San José, San José, Costa Rica Imagineer Customer Experience A tiempo completoOportunidad de crecimiento para ejecutivos de venta:El equipo de consultores de Imagineer Customer Experience es un grupo de personas altamente motivadas que son analíticas, estrategas, versátiles y motivadas por resultados.El equipo de consultoría está orientado a objetivos de venta, crecimiento de mercado y estrategias de penetración en las...
-
Customer Experience Lead
hace 6 días
San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoKey Job ResponsibilitiesThe successful candidate will be responsible for:Driving Customer Experience Improvement:Collaborating with Engagement Leaders and customers to create intakes from the business.Leading and scheduling the global GEMBA for their specific customer group.Using customer experience inputs to develop and influence improvement...
-
Senior Customer Experience Manager
hace 4 días
San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoCompany OverviewAmzn Support Srvcs Costa Rica is a leading provider of customer service solutions, dedicated to delivering exceptional experiences for our clients.Job DescriptionWe are seeking an experienced Executive Escalations Lead to join our team in Costa Rica. In this role, you will be responsible for resolving egregious customer issues and creating...
-
Remote Team Lead for Fulfillment Centers
hace 4 días
San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoJob SummaryThis is a position based in Costa Rica and does not offer relocation benefits. Job applicants must be located and legally authorized to work in Costa Rica in order to be eligible for consideration.About the RoleThe successful candidate will lead a team of remote associates who are responsible for verifying product locations in our Fulfillment...
-
Customer Experience Leader
hace 7 días
San José, San José, Costa Rica Nitel A tiempo completoJob DescriptionNitel seeks a highly skilled Customer Care Director to lead our Inside Sales/Customer Care team in delivering exceptional customer experiences. As a key member of our leadership team, you will be responsible for driving customer satisfaction and reducing churn.About the RoleThe Customer Care Director will oversee all aspects of our customer...
-
Customer Experience Specialist
hace 2 días
San José, San José, Costa Rica Clearsource A tiempo completoWhy Choose ClearSource?We are a company that prioritizes our customers' needs and offers a supportive environment for our employees. Our employees enjoy a range of benefits, including a competitive salary, medical and dental insurance (with free dependents), group life insurance, paid time off (PTO), and opportunities for career growth and development.Your...
-
Director Of Customer Experience
hace 3 semanas
San José, San José, Costa Rica Oyster Hr A tiempo completo**? One platform, a whole world of opportunity**:Right now, the best jobs are limited to people in a handful of the world's wealthiest cities, yet brilliant people are _everywhere_.Driven to overturn the status quo and distribute opportunities equally around the world, Oyster launched its global employment platform to help companies hire, pay, and care for...
-
Customer Experience Engineer
hace 22 horas
San José, San José, Costa Rica Microsoft A tiempo completoIn the rapidly evolving world of technology, Microsoft's Customer Experience & Success (CE&S) organization is dedicated to providing exceptional support experiences for its customers. As a Technical Support Engineer in the Customer Service & Support (CSS) team, you will play a crucial role in helping customers and partners resolve their issues quickly,...
-
Cybersecurity Team Lead
hace 18 horas
San José, San José, Costa Rica Palo Alto Networks A tiempo completoAbout This RoleWe're on a mission to protect our digital way of life, and we need talented individuals like you to help us succeed. As a Senior Technical Support Manager, you'll lead our technical support team in delivering exceptional customer service and support, working closely with cross-functional teams to resolve complex issues and drive business...
-
Team Lead
hace 5 días
San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo**Company Overview**We are Amazon, a leader in e-commerce. Our mission is to provide an exceptional customer experience.Job Description:We are seeking a Team Manager to lead a team of 15 Technical Service Associates at Amzn Support Srvcs Costa Rica.The successful candidate will be responsible for coaching, developing and engaging their associates to deliver...
-
Operations Team Lead
hace 3 días
San José, San José, Costa Rica Webhelp A tiempo completo**Job Summary:**We are seeking an experienced Senior Customer Service Manager to lead our technical operations team. As a Technical Operations Director, you will be responsible for coaching and supervising a group of engineers, ensuring client satisfaction through effective coaching and guidance.**Key Responsibilities:**Supervise and coach a team of...
-
Enterprise Customer Experience Manager
hace 6 días
San José, San José, Costa Rica Sentinelone A tiempo completoAbout SentinelOneSentinelOne is a cybersecurity company that's redefining the future of threat detection and response. Our XDR platform provides real-time protection, detection, and response to threats across networks.We're looking for a highly experienced professional to lead our technical support team. As an Enterprise Customer Experience Manager, you'll...
-
Customer Experience Specialist
hace 23 horas
San José, San José, Costa Rica Palo Alto Networks A tiempo completoJob DescriptionIn this challenging and rewarding role, you will have the opportunity to work closely with customers to understand their security and business priorities. As a Sr. Support Account Manager, you will be responsible for managing customer services experience, identifying upselling opportunities, and leading customer escalation communication.You...
-
Operations Team Lead
hace 6 días
San José, San José, Costa Rica Bill Gosling Outsourcing A tiempo completoJob Description:Company OverviewBill Gosling Outsourcing is a leading provider of customer service solutions. Our company is committed to the career development of our people and strives to create a fun, diverse, and engaging workplace that promotes both personal and professional growth.Job Responsibilities:Lead and motivate a team to achieve targets and...