Operations Team Lead
hace 23 horas
Job Description:
Company Overview
Bill Gosling Outsourcing is a leading provider of customer service solutions. Our company is committed to the career development of our people and strives to create a fun, diverse, and engaging workplace that promotes both personal and professional growth.
Job Responsibilities:
- Lead and motivate a team to achieve targets and contribute to the company's objectives.
- Provide clear and concise direction, support, and guidance to the team through effective coaching, leadership, and setting SMART objectives.
- Deliver coaching and constructive feedback to employees to increase engagement and improve performance.
- Collaborate on new strategies and process improvements to enhance team performance.
- Develop and implement daily, weekly, and monthly reports for internal and external client levels.
- Support the team in meeting service level agreements and performance metrics.
- Participate in the recruiting, training, and onboarding of employees.
Required Skills and Qualifications:
- Previous experience in an Agent and/or Customer Service role.
- Leadership or managerial experience is an asset.
- Must be able to obtain licenses required for applicable jurisdictions.
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