Enterprise Customer Experience Manager

hace 2 días


San José, San José, Costa Rica Sentinelone A tiempo completo

About SentinelOne

SentinelOne is a cybersecurity company that's redefining the future of threat detection and response. Our XDR platform provides real-time protection, detection, and response to threats across networks.

We're looking for a highly experienced professional to lead our technical support team. As an Enterprise Customer Experience Manager, you'll be responsible for driving customer satisfaction, retention, and growth.

Key Responsibilities:

  • Conduct regular meetings with direct reports and individual contributors to discuss performance, challenges, and opportunities for growth.
  • Recruit and develop high-performing talent within the team.
  • Collaborate with HR and other stakeholders to manage career paths, employee well-being, and recognition programs.
  • Maintain a culture of continuous improvement through debriefs, training, and enrichment activities.
  • Develop and execute plans to minimize attrition and improve resource utilization.

Requirements:

  • 6+ years of experience managing enterprise-level customer relationships with a successful track record of driving retention and growth.
  • 3+ years of experience leading a team, with a proven ability to inspire and coach team members to excel in their roles.
  • Strong communication and collaboration skills, with the ability to work effectively with cross-functional stakeholders.
  • Data-driven decision-making, with a focus on execution and results-oriented thinking.
  • Demonstrated experience building relationships with key executives, with the ability to thrive in a fast-paced environment.

About Us

SentinelOne is proud to be an Equal Employment Opportunity and Affirmative Action employer. We value diversity, equity, and inclusion in all aspects of our business. If you're passionate about delivering exceptional customer experiences and leading high-performing teams, we encourage you to apply for this exciting opportunity.



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