Customer Experience Manager

hace 1 día


San José, San José, Costa Rica Regus A tiempo completo

**About Us**

IWG is a leading provider of flexible workspace solutions, with over 120 countries across the globe.

We believe that work should be an enjoyable and fulfilling experience. That’s why we're looking for someone to join our team as a Customer Experience Manager.

As a Community Associate, you will play a key role in ensuring that our customers receive exceptional service and have a great experience at our centers.

**Responsibilities**

You will be responsible for managing multiple tasks while providing customers with the best possible service. This includes:

  • Becoming familiar with our products and services to provide informed advice to customers;
  • Helping customers to find the most suitable space for their needs;
  • Managing customer relationships and identifying opportunities to increase sales and satisfaction;
  • Providing administrative support to ensure that all necessary documents are completed accurately and efficiently.

**Requirements**

To succeed in this role, you will need to possess excellent communication and interpersonal skills, as well as the ability to adapt quickly to new situations.

You will also need to be:

  • Able to build strong professional relationships with customers and colleagues;
  • Flexible and willing to learn new skills and take on additional responsibilities;
  • Possessing a B1 or higher level of English communication skills;
  • Familiarity with basic IT equipment and MS Office applications.

**What We Offer**

In return for your hard work and dedication, we offer a competitive total compensation package, including:

  • A generous paid time off plan;
  • A quarterly bonus plan program;
  • A bright and inspiring work environment;
  • Training and development opportunities aligned with great career path opportunities;
  • A professional workplace community (business casual attire required).

About You

We’re looking for someone who knows how to manage multiple tasks while providing customers with the best possible service. If you're passionate about delivering exceptional customer experiences and have the skills and qualifications we’re looking for, please apply for this exciting opportunity.



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