Destination Experience Team Manager

hace 1 mes


San José, San José, Costa Rica The Moorings A tiempo completo

We are seeking a highly skilled Destination Experience Team Manager to lead our pre-departure team in Costa Rica. As a key member of our team, you will be responsible for delivering world-class customer service and driving the successful implementation of customer service strategies.

Key Responsibilities:
  • Lead and supervise a team of pre-departure specialists to ensure exceptional customer service and satisfaction.
  • Manage and resolve customer inquiries and issues in a timely and efficient manner.
  • Collaborate with other departments to streamline processes and improve overall customer experience.
  • Conduct regular performance evaluations and provide coaching and feedback to team members.
  • Develop and implement strategies to optimize team performance and meet departmental goals.
Requirements:
  • A proven track record in a customer service leadership role, preferably in the travel industry.
  • Exceptional communication and interpersonal skills to effectively interact with customers and team members.
  • Strong organizational and multitasking abilities to manage a high volume of customer inquiries.
  • Ability to work under pressure and meet strict deadlines in a fast-paced environment.
  • Attention to detail, emphasizing precision and strong problem-solving abilities.
  • Proficiency in Microsoft Office and customer service software.

In return for your expertise, we offer a competitive salary of $80,000 - $100,000 per year, along with various employee discounts and career progression opportunities.



  • San José, San José, Costa Rica Europe Express A tiempo completo

    We are seeking a European Destination Specialist to support the needs of our Travel Agent Partners in the period between initial deposit and completion of trip. The purpose of this role is to craft inspirational itineraries for our clients, exceeding their expectations by listening and asking the right questions.**Key Responsibilities:**Discover needs of...


  • San José, San José, Costa Rica Europe Express A tiempo completo

    Job Description:We are seeking a skilled and dedicated Travel Consultant to join our team of Europe Experts at Europe Express.This is a hybrid role where you will be required to spend a minimum of 2 days in our office.About the Role:You will discover client needs through consultative sales approach, creating custom Europe destination itineraries including...

  • Destination Expert

    hace 1 semana


    San José, San José, Costa Rica Europe Express A tiempo completo

    We are seeking skilled and dedicated professionals to join our team of Europe Experts.Company OverviewEstablished in 1990, Europe Express provides high-quality, custom travel to Europe for their North American clients. The company serves both private group and FIT leisure markets, working exclusively with travel advisors to book everything from air and rail...


  • San José, San José, Costa Rica Bill Gosling Outsourcing A tiempo completo

    Role OverviewWe are seeking a skilled and experienced Operations Team Manager to join our team at Bill Gosling Outsourcing. As an Operations Team Manager, you will be responsible for leading and motivating a team to achieve targets and contribute to the company's objectives.Key ResponsibilitiesDeliver coaching and constructive feedback to employees to...


  • San José, San José, Costa Rica Europe Express A tiempo completo

    **About Europe Express**: Established in 1990, we provide high-quality, custom travel to Europe for North American clients.**Job Overview**: We seek a highly skilled Travel Experience Coordinator to support our US-based Travel Agent Partners, including in-destination assistance.**Responsibilities:Collaborate with our team for seamless servicingPrice and...


  • San José, San José, Costa Rica Uber A tiempo completo

    About UberWe're shaping the future of transportation at Uber, and we're looking for a skilled Customer Experience Manager to join our team. This role is based in Greenlight areas where we support new and existing earners.This position offers a competitive salary of $85,000 per year, with opportunities for growth and professional development.As a key member...


  • San José, San José, Costa Rica Bill Gosling Outsourcing A tiempo completo

    Job SummaryWe are seeking a highly skilled Operations Team Manager to join our team at Bill Gosling Outsourcing. As a key member of our leadership team, you will be responsible for leading and motivating a team to achieve targets and contribute to the company's objectives.About the RoleThis is a fantastic opportunity for an experienced leader to join our...


  • San José, San José, Costa Rica Bill Gosling Outsourcing A tiempo completo

    Bill Gosling Outsourcing is dedicated to fostering a collaborative environment that promotes career growth and development. Our company offers modern facilities and a dynamic team atmosphere.We provide business solutions to our clients through various services, including Customer Service, Accounts Receivable Management, Customer Sales, Contact Centre...


  • San José, San José, Costa Rica Cisco Systems A tiempo completo

    Cisco Systems is seeking an experienced Corporate Finance Manager to join their Customer Experience (CX) team.Salary: The estimated salary for this role is $140,000 - $180,000 per year, based on industry standards and the company's location.Job Description:We are looking for a skilled Finance Manager to support our CX FP&A team with month-end/quarter-end...


  • San José, San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    At Amazon Support Services Costa Rica SRL, we're seeking a seasoned Operations Manager to drive strategy and execution for our Content Publishing, Quality, and International Expansion teams. This is a unique opportunity to shape the future of our digital media operations and lead highly operational teams.The ideal candidate will have a proven track record of...


  • San José, San José, Costa Rica Microsoft A tiempo completo

    OverviewAt Microsoft, we're dedicated to empowering every person and organization on the planet to achieve more.We're seeking a talented Customer Lifecycle Manager to join our team, driving operational performance and service delivery excellence through a network of world-class global tele vendors.The RoleAs a Customer Lifecycle Manager, you'll be...


  • San José, San José, Costa Rica Microsoft A tiempo completo

    About the RoleWe are seeking a highly skilled and experienced Group Manager to lead our Operations team at Microsoft Business Operations. As a key member of our leadership team, you will be responsible for delivering critical operational services that enable compliant, accurate, and timely transactions and world-class support for our customers.Key...

  • Operations Manager

    hace 1 mes


    San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    Drive Business Growth as an Operations Manager at Amazon Support Services Costa Rica SrlAbout the Role:We are seeking a highly skilled Operations Manager to lead our content strategy team in Chennai and Costa Rica. As a seasoned team leader, you will be responsible for driving strategy and execution for content coverage, quality, and international...


  • San José, San José, Costa Rica Pfizer A tiempo completo

    About PfizerPfizer is a global pharmaceutical company dedicated to delivering innovative treatments and life-changing medicines. Our teams work tirelessly to bring hope to patients around the world.Job OverviewWe are seeking an experienced Collection Operations Team Manager to join our team in [Flexible Location]. This role will play a critical part in...


  • San José, San José, Costa Rica Essence A tiempo completo

    Overview: Essence is seeking a skilled and organized Sports Events Experience Manager to join our team. As a vital member of our organization, you will be responsible for creating seamless sports travel experiences for clients worldwide.Estimated Salary: $45,000 - $60,000 per year, depending on experience and qualifications.About the Role: In this dynamic...


  • San José, San José, Costa Rica Bairesdev A tiempo completo

    At BairesDev, we are proud to be the fastest-growing company in America. As a leading software development company in Latin America, we strive to deliver exceptional results to our clients.Job OverviewWe are seeking an experienced Project Manager and Team Lead to oversee one or more medium/large projects, ensuring timely delivery and high-quality outcomes....


  • San José, San José, Costa Rica Splunk A tiempo completo

    Splunk is a renowned global enterprise that empowers businesses to build a safer and more resilient digital world. Our customers rely on our unified security and observability platform to safeguard their digital systems and maintain reliability. We are proud of our people-centric culture, which has earned us numerous awards as a top workplace and makes...


  • San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    **About the Role:**At Amazon Support Services Costa Rica Srl, we're seeking an experienced Operations Manager, Team Lead to join our team. This is a key leadership role responsible for managing campaign and creative teams, driving customer satisfaction, and improving efficiency through data analysis and best practices.As a seasoned operations leader, you...


  • San José, San José, Costa Rica Microsoft A tiempo completo

    About the RoleAre you passionate about empowering game developers to create exceptional gaming experiences?We're looking for a seasoned Technical Program Manager to join our Xbox Game Development Experiences (GDX) team, responsible for defining and delivering industry-leading developer experiences and tools for top game developers worldwide.


  • San José, San José, Costa Rica Western Union A tiempo completo

    **Unleash Your Potential in Global Fintech**We are seeking a Senior Marketing Manager for Customer Experience to join our team at Western Union. As a key member of our marketing team, you will play a vital role in shaping the customer experience and driving business growth.The ideal candidate will have 3+ years of experience in customer lifecycle management...