Destination Experience Team Manager

hace 4 días


San José, San José, Costa Rica The Moorings A tiempo completo

We are seeking a highly skilled Destination Experience Team Manager to lead our pre-departure team in Costa Rica. As a key member of our team, you will be responsible for delivering world-class customer service and driving the successful implementation of customer service strategies.

Key Responsibilities:
  • Lead and supervise a team of pre-departure specialists to ensure exceptional customer service and satisfaction.
  • Manage and resolve customer inquiries and issues in a timely and efficient manner.
  • Collaborate with other departments to streamline processes and improve overall customer experience.
  • Conduct regular performance evaluations and provide coaching and feedback to team members.
  • Develop and implement strategies to optimize team performance and meet departmental goals.
Requirements:
  • A proven track record in a customer service leadership role, preferably in the travel industry.
  • Exceptional communication and interpersonal skills to effectively interact with customers and team members.
  • Strong organizational and multitasking abilities to manage a high volume of customer inquiries.
  • Ability to work under pressure and meet strict deadlines in a fast-paced environment.
  • Attention to detail, emphasizing precision and strong problem-solving abilities.
  • Proficiency in Microsoft Office and customer service software.

In return for your expertise, we offer a competitive salary of $80,000 - $100,000 per year, along with various employee discounts and career progression opportunities.



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