Customer Experience Project Manager
hace 24 horas
Job Overview
We are seeking a highly skilled Program Manager to join our Lifecycle Services Exits team at Amzn Support Srvcs Costa Rica. As a key member of our team, you will be responsible for designing and implementing customer-centric solutions for departing employees.
About the Role
This is an exciting opportunity for a talented Program Manager to champion innovation and drive process improvements across our global organization. You will work closely with cross-functional partners to develop and implement workflows that meet the needs of our employees worldwide.
Main Responsibilities
- Collaborate on or lead small to medium-scale projects from initiation through delivery, involving multiple teams.
- Track and report on the status of a portfolio of projects.
- Build strong partnerships with HR, Payroll, Legal, and other departments to achieve program objectives and increase customer engagement.
- Develop project plans and templates, such as project schedules, risk logs, and status reports.
- Identify and implement process improvements using data to inform priorities.
- Analyze the needs of multiple stakeholders to improve projects.
- Demonstrate a bias for action and ability to deal with ambiguity; driving change in loosely defined situations is a key success criterion for this position.
- PMP certification is preferred.
Requirements and Qualifications
To succeed in this role, you will need:
- 2+ years of experience working cross-functionally with tech and non-tech teams.
- Bachelor's degree in finance, business, human resources, or equivalent experience.
- Demonstrated proficiency in Excel.
- A passion for experimentation and innovation.
- Experience in a complex, matrixed, global organization.
- Prior experience in HR shared services, IT services, operations, and/or compliance.
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