Customer Experience Project Manager

hace 24 horas


San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

Job Overview

We are seeking a highly skilled Program Manager to join our Lifecycle Services Exits team at Amzn Support Srvcs Costa Rica. As a key member of our team, you will be responsible for designing and implementing customer-centric solutions for departing employees.

About the Role

This is an exciting opportunity for a talented Program Manager to champion innovation and drive process improvements across our global organization. You will work closely with cross-functional partners to develop and implement workflows that meet the needs of our employees worldwide.

Main Responsibilities

  • Collaborate on or lead small to medium-scale projects from initiation through delivery, involving multiple teams.
  • Track and report on the status of a portfolio of projects.
  • Build strong partnerships with HR, Payroll, Legal, and other departments to achieve program objectives and increase customer engagement.
  • Develop project plans and templates, such as project schedules, risk logs, and status reports.
  • Identify and implement process improvements using data to inform priorities.
  • Analyze the needs of multiple stakeholders to improve projects.
  • Demonstrate a bias for action and ability to deal with ambiguity; driving change in loosely defined situations is a key success criterion for this position.
  • PMP certification is preferred.

Requirements and Qualifications

To succeed in this role, you will need:

  • 2+ years of experience working cross-functionally with tech and non-tech teams.
  • Bachelor's degree in finance, business, human resources, or equivalent experience.
  • Demonstrated proficiency in Excel.
  • A passion for experimentation and innovation.
  • Experience in a complex, matrixed, global organization.
  • Prior experience in HR shared services, IT services, operations, and/or compliance.


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