Customer Success Project Manager

hace 3 semanas

San José, San José, Costa Rica Appvance A tiempo completo

This is an exciting time for Appvance as enterprises are embracing AI to radically improve testing efficacy and product quality.
We just secured our Series C round of $13 million to disrupt the $120 billion antiquated software testing market and finished 2021 with over 200% growth.
To accelerate our growth, Appvance is seeking a Customer Success Manager to join our growing Customer Success Team who can thrive in a fast-paced culture and spearhead technical pre-sales campaigns to prospective Fortune 1000 clients.
You will be responsible for day-to-day business interactions with 5 to 10 of our most high-visibility clients and partners.
You will manage the client relationship, service their business needs, facilitate their technical requests, onboard new clients and track their progress, and identify up-selling opportunities.
A major function of this role is project management ensuring that customer requests are resolved in a timely manner.
You will be partnered with a Customer Support Lead/Trainer who will manage the technical relationship You're an excellent fit for us if you see yourself as an extension of the client's own team, and you're highly organized, detail-oriented, collaborative, and think quickly on your feet.
This is an excellent job for anybody looking for career growth opportunities in Customer Success
We're a small team - there's a lot of opportunity for impact.
Duties/Responsibilities:

- The primary point of contact throughout the customer lifecycle (post-sales)
- Enable the customer to derive the promised business value from our software and services solutions
- Onboard the customer following the Appvance structured process
- Provide structured and ad hoc training and mentoring as needed
- Drive timely resolution of customer issues
- Project manage all aspects of the project including reviewing solutions provided by support and services team members and make recommendations
- Ensure customer stated success criteria are met
- Drive customer happiness metrics for satisfaction and loyalty
- Constantly innovate and improve processes and procedures and drive friction out of all customer interactions

Required Skills/Abilities:

- Excellent verbal and written communication skills in English
- Excellent interpersonal skills with good negotiation tactics
- Ability to create and implement processes, policies, and procedures for Customer Success
- Proactive and independent with the ability to take initiative
- Excellent time management skills with a proven ability to meet deadlines
- Proficient with or the ability to quickly learn modern project management tools
- Proficient with Microsoft Office Suite
- Accountability and personal organization are essential
- Experience analyzing and optimizing the existing processes in the Customer Success team
- Passion for learning new technology and evangelizing to others

Qualifications:

- PMP (or equivalent) Certified
- At least 2+ years in a Customer Facing
- At least 2+ years of project management

Company Overview:
tOmy0ulyq3

  • Project Manager

    hace 1 semana

    San José, San José, Costa Rica Splunk A tiempo completo

    Splunk's Professional Services team plays a key role in the success of our customers, employees, and company. As a Project Manager - Customer Success, you will lead customers, partners, and Splunk teams through the implementation of projects using management and technical skills.Responsibilities:Manage project kickoff and closure activitiesCoordinate with...

  • Customer Success Manager

    hace 2 semanas

    San José, San José, Costa Rica Stage 4 Solutions Inc A tiempo completo

    **Customer Success Manager (Remote in Costa Rica)**We are looking for an experienced Customer Success Manager (CSM)** **for a large, global US based B2B Software company.This role will focus on ensuring customers' success by enhancing the customer lifecycle journey, driving adoption of the company's technology, managing support escalations and renewals.The...

  • Customer Success Manager

    hace 1 semana

    San José, San José, Costa Rica Appvance A tiempo completo

    This is an exciting time for Appvance as enterprises are embracing AI to radically improve testing efficacy and product quality.We just secured our Series C round of $13 million to disrupt the $120 billion antiquated software testing market and finished 2021 with over 200% growth.To accelerate our growth, we are seeking an experienced Customer Success...

  • Strategic Customer Success Manager

    hace 5 días

    San José, San José, Costa Rica Microsoft A tiempo completo

    Job Title: Sr. Customer Success Account ManagerReports to: Senior Director, Customer SuccessLocation: Remote (with occasional travel)Job Type: Full-timeAbout UsMicrosoft is a leader in the technology industry, committed to empowering our customers to achieve more through innovative cloud-based solutions and services.Job SummaryThe Sr. Customer Success...

  • Customer Success Manager/Trainer

    hace 3 semanas

    San José, San José, Costa Rica Appvance A tiempo completo

    Appvance is headquartered in Santa Clara, California, with offices in Costa Rica, Rochester NY, and India.Investors in the company include Javelin Ventures, Kayne Capital, TRIHold Co, Social Internet Fund and Funders Club.Appvance is seeking an experienced Customer Success Manager to join our growing Customer Success Team.You will be responsible for...

  • Customer Success Manager

    hace 14 horas

    San José, San José, Costa Rica beBee Careers A tiempo completo

    Job Overview">We are seeking a highly skilled and motivated individual to join our team as a Customer Success Account Manager. This role will be responsible for delivering exceptional customer experiences to our strategic enterprise customers.">About the Role">The Customer Success Account Manager will be the primary delivery lead and partner for our...

  • Customer Success Manager

    hace 4 semanas

    San José, San José, Costa Rica Hashicorp A tiempo completo

    **About the role...**The Customer Success Manager (CSM) is accountable for achieving and sustaining adoption (measured through the verified achievement of value-based outcomes), mitigating renewal risk, and identifying expansion opportunities across their portfolio of accounts.You will do this by understanding customer goals and the outcomes prescribed to...

  • Manager, Customer Success

    hace 2 semanas

    San José, San José, Costa Rica Smartsheet A tiempo completo

    Smartsheet is looking for a proven leader to help build, operate, and scale our Emerging Customer Success team.As **Manager of Customer Success**, you will build and manage a team of Customer Success professionals and partner with the Manager of Customer Success in Costa Rica and Director of Customer Success in the US to execute on the overall team...

  • Customer Success Account Manager

    hace 6 días

    San José, San José, Costa Rica Microsoft A tiempo completo

    The **Sr.Customer Success Account Manager,** will be part of our **Customer Success** organization.Microsoft aspires to help our customers achieve their own digital transformation, leveraging the power of Microsoft Cloud solutions and support offerings.To this end, Microsoft invests in a dedicated Customer Success team that will help Microsoft customers...

  • Manager, Customer Success

    hace 2 semanas

    San José, San José, Costa Rica Smartsheet A tiempo completo

    Smartsheet is looking for a proven leader to help build, operate, and scale our Emerging Customer Success team.As **Manager of Customer Success**, you will build and manage a team of Customer Success professionals and partner with the Manager of Customer Success in Costa Rica and Director of Customer Success in the US to execute on the overall team...