Customer Experience Manager

hace 24 horas


San José, San José, Costa Rica Collective Hospitality A tiempo completo

**Company Overview**

Collective Hospitality is a rapidly growing and evolving company, constantly seeking innovative ways to enhance our services and expand our reach.

As a Front Office Manager, you will play a key role in ensuring exceptional guest experiences, maintaining smooth check-in and check-out processes, and optimizing front office efficiency.

The Front Office Manager leads and oversees the daily operations of the front desk team, managing the reception team, coordinating with other departments, and upholding the highest standards of customer service and operational excellence.

Responsibilities:

• **Guest Experience & Service Excellence**

  Supervise the front desk team to ensure a warm welcome and seamless check-in/check-out experience for all guests.

  Handle guest inquiries, special requests, complaints, and escalations with professionalism and efficiency.

  Monitor guest satisfaction and implement strategies to enhance service quality.

  Ensure all staff follow customer service protocols and brand standards.

• **Front Office Operations & Administration**

  Oversee the daily operations of the front office, including reception, concierge, and reservations.

  Ensure accurate room assignments, availability updates, and revenue optimization.

  Manage the implementation and maintenance of the Property Management System (PMS).

  Ensure compliance with all hotel policies and procedures, including security and financial protocols.

  Maintain accurate records, including occupancy reports, guest feedback, and operational statistics.

• **Team Leadership & Training**

  Lead, train, and develop front office staff to maintain high service levels and efficiency.

  Conduct performance reviews, provide coaching, and ensure proper scheduling to meet business needs.

  Foster a positive and motivated team environment.

• **Financial & Revenue Management**

  Monitor and manage front desk budgets, including cash handling and billing procedures.

  Assist in maximizing hotel revenue by managing up selling strategies and optimizing room allocation.

  Ensure proper reconciliation of daily transactions and financial reporting.

• **Coordination & Communication**

  Collaborate with housekeeping, maintenance, and F&B departments to ensure smooth hotel operations.

  Communicate effectively with guests and internal teams to provide an outstanding stay experience.

  Ensure all guest concerns and maintenance issues are promptly addressed and resolved.



  • San José, San José, Costa Rica Imagineer Customer Experience A tiempo completo

    Resumen De La Oferta LaboralSe busca un profesional experimentado para ocupar el cargo de consultor senior de marketing dentro del equipo de Imagineer Customer Experience. En este puesto, el candidato seleccionado estará a cargo de desarrollar relaciones con clientes y empresas clave, así como de diseñar e implementar estrategias de marketing efectivas...

  • Ejecutivo De Ventas

    hace 3 semanas


    San José, San José, Costa Rica Imagineer Customer Experience A tiempo completo

    Oportunidad de crecimiento para ejecutivos de venta:El equipo de consultores de Imagineer Customer Experience es un grupo de personas altamente motivadas que son analíticas, estrategas, versátiles y motivadas por resultados.El equipo de consultoría está orientado a objetivos de venta, crecimiento de mercado y estrategias de penetración en las...


  • San José, San José, Costa Rica Imagineer Customer Experience A tiempo completo

    Descripción Del PuestoOportunidad de crecimiento para ejecutivos de venta:El equipo de consultores de Imagineer Customer Experience es un grupo de personas altamente motivadas que son analíticas, estrategas y versátiles. El equipo de consultoría está orientado a objetivos de venta y crecimiento de mercado.Responsabilidades Y RequisitosDesarrollar la...


  • San José, San José, Costa Rica Regus A tiempo completo

    **About Us**IWG is a leading provider of flexible workspace solutions, with over 120 countries across the globe.We believe that work should be an enjoyable and fulfilling experience. That’s why we're looking for someone to join our team as a Customer Experience Manager.As a Community Associate, you will play a key role in ensuring that our customers...


  • San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    Job OverviewWe are seeking a highly skilled Program Manager to join our Lifecycle Services Exits team at Amzn Support Srvcs Costa Rica. As a key member of our team, you will be responsible for designing and implementing customer-centric solutions for departing employees.About the RoleThis is an exciting opportunity for a talented Program Manager to champion...


  • San José, San José, Costa Rica Sentinelone A tiempo completo

    About SentinelOneSentinelOne is a cybersecurity company that's redefining the future of threat detection and response. Our XDR platform provides real-time protection, detection, and response to threats across networks.We're looking for a highly experienced professional to lead our technical support team. As an Enterprise Customer Experience Manager, you'll...

  • Account Manager

    hace 6 días


    San José, San José, Costa Rica Catalina Marketing A tiempo completo

    **About the Role**We are seeking a highly skilled and experienced Customer Success Manager to join our team at Catalina Marketing.The ideal candidate will have a proven track record of success in customer-facing roles, with a strong ability to build relationships and drive business growth.This is a fantastic opportunity for a motivated and results-driven...


  • San José, San José, Costa Rica Imagineer Customer Experience A tiempo completo

    Habilidad Para El CargoSe requiere un perfil de alto impacto, con experiencia demostrada en la gestión de cuentas y estrategias de marketing. El ideal es que tenga conocimientos en análisis de datos y habilidades para comunicarse de manera efectiva con diferentes audiencias.Características EsencialesHabilidad para trabajar en equipo y establecer...


  • San José, San José, Costa Rica Microsoft A tiempo completo

    Microsoft is dedicated to delivering exceptional customer experiences that empower individuals and organizations worldwide. Our Customer Experience and Success (CEnS) organization is pivotal in achieving this vision, driving the strategy, design, and implementation of our end-to-end customer experience. As a Customer Experience Advisor, you'll work closely...


  • San José, San José, Costa Rica Europe Express A tiempo completo

    About the RoleWe are seeking an experienced and dynamic individual to lead our inside sales support team at Europe Express. As a Contact Center Manager, you will be responsible for managing daily duties and workflows of pre-trip requests from the travel agent community.Key ResponsibilitiesActively lead and support contact center staff in driving performance...


  • San José, San José, Costa Rica Catalina Marketing A tiempo completo

    About This RoleThis pivotal position, the Customer Delivery Manager, plays a key client-facing role as the primary liaison between customers, internal teams, and production teams. Focused on efficient campaign execution and timeline management, the CDM reports to the Manager of Customer Delivery Management.This Position of Trust governs Costa Rican...


  • San José, San José, Costa Rica Screenovate A tiempo completo

    **Job Overview**As a Customer Experience Manager for Global Solutions, you will play a critical role in ensuring a low-effort, high-satisfaction customer experience specific to Intel's warranty services and resolving customer escalations/critical issues.**Key Responsibilities**Partner closely with Intel Global Reverse Logistics (GRL), Intel business unit...


  • San José, San José, Costa Rica Bairesdev A tiempo completo

    Job Description:We are seeking a highly skilled Product Manager to join our Product Team and drive product planning and execution. The successful candidate will have a strong track record of delivering results-driven product strategies and collaborating with cross-functional teams to achieve business objectives.Key Responsibilities:Develop and execute...


  • San José, San José, Costa Rica Microsoft A tiempo completo

    **About This Role:**We are looking for a talented **Support Engineering Manager** to lead a team of product experts who resolve customer technical issues.**Responsibilities and Expectations:**Lead a team of product experts who deliver exceptional customer experiences.Develop and execute strategies to improve customer satisfaction and reduce support...


  • San José, San José, Costa Rica Intel A tiempo completo

    Role OverviewThis role is a key part of Intel's Sales and Marketing organization, working with global customers to deliver exceptional customer experiences. The successful candidate will be responsible for ensuring that Intel's warranty services are best-in-class, scalable, and meet the needs of every customer from individual end-users to large-scale...


  • San José, San José, Costa Rica Microsoft A tiempo completo

    As a Support Engineering Manager at Microsoft, you will be part of the Customer Service & Support (CSS) team that delivers a seamless support experience for our global customers.We build trust and confidence for every person and organization through resolving their issues quickly, preventing future problems from occurring, and demonstrating new ways to...


  • San José, San José, Costa Rica Microsoft A tiempo completo

    In the rapidly evolving world of technology, Microsoft's Customer Service & Support (CSS) organization plays a vital role in delivering exceptional customer experiences. As a Technical Support Engineer, you'll be at the forefront of this effort, utilizing your expertise to troubleshoot and resolve complex technical issues for our customers.We're seeking...


  • San José, San José, Costa Rica Microsoft A tiempo completo

    About MicrosoftWith over 18,000 employees worldwide, the Customer Experience & Success organization is responsible for strategy, design, and implementation of Microsoft's end-to-end customer experience.We are building a future where customers come to us not only because we provide industry-leading products and services but also because we provide a...


  • San José, San José, Costa Rica Cloudera A tiempo completo

    Job Description:Cloudera delivers a hybrid data cloud for any data, anywhere, from the Edge to AI.If you are passionate about creating an environment where our customers and employees are supported to do their best job, we want you on our teamCloudera is looking for a flexible, customer-oriented, collaborative, and empathetic Technical Support Manager to...


  • San José, San José, Costa Rica Microsoft A tiempo completo

    Microsoft is committed to delivering exceptional user experiences that empower our customers to achieve their goals. As a Product Experience Manager for Outlook on iOS and Android, you'll play a key role in shaping the future of our mobile products.We're looking for a talented individual who can help us drive innovation and growth through:Defining and...