Operations Team Lead

hace 3 días


San José, San José, Costa Rica Webhelp A tiempo completo

**Job Summary:**

We are seeking an experienced Senior Customer Service Manager to lead our technical operations team. As a Technical Operations Director, you will be responsible for coaching and supervising a group of engineers, ensuring client satisfaction through effective coaching and guidance.

**Key Responsibilities:**

  • Supervise and coach a team of engineers to achieve high levels of customer satisfaction.
  • Evaluate engineer performance and provide constructive feedback to improve their skills.
  • Develop relationships with supporting business units to resolve issues related to team members.
  • Meet or exceed all deadlines for reporting.

**Requirements:**

  • At least 1 year of experience in a leadership role or background in Business Administration/Human Resources.
  • Strong understanding of computing technology and Networking.
  • Problem-solving skills with linear and logical troubleshooting skills.
  • Excellent customer service and support skills.

**Benefits:**

  • A place where you can be in charge of your own work.
  • A place where your ideas will be heard.
  • Competitive salary.
  • Career development opportunities.

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