Operations Team Lead
hace 3 días
**Job Summary:**
We are seeking an experienced Senior Customer Service Manager to lead our technical operations team. As a Technical Operations Director, you will be responsible for coaching and supervising a group of engineers, ensuring client satisfaction through effective coaching and guidance.
**Key Responsibilities:**
- Supervise and coach a team of engineers to achieve high levels of customer satisfaction.
- Evaluate engineer performance and provide constructive feedback to improve their skills.
- Develop relationships with supporting business units to resolve issues related to team members.
- Meet or exceed all deadlines for reporting.
**Requirements:**
- At least 1 year of experience in a leadership role or background in Business Administration/Human Resources.
- Strong understanding of computing technology and Networking.
- Problem-solving skills with linear and logical troubleshooting skills.
- Excellent customer service and support skills.
**Benefits:**
- A place where you can be in charge of your own work.
- A place where your ideas will be heard.
- Competitive salary.
- Career development opportunities.
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