Operations Team Lead

hace 5 días


San José, San José, Costa Rica Convera A tiempo completo

**About Convera**

We are the largest non-bank B2B cross-border payments company in the world. Our experience spans decades, and our technology-led payments solutions deliver smarter money movements to our customers. We serve over 30,000 customers, ranging from small businesses to large enterprises.

**Your Role**

You will be responsible for the day-to-day operations of a team, ensuring achievement of Key Performance Indicators (KPIs) and high-quality service of customer transactions. Your duties include:

  • Providing consultation, advice, and shared learning within the team.
  • Tracking and reporting daily/monthly payment activity.
  • Reviewing processes and departmental structure to accommodate future business growth.
  • Conducting regular team meetings, maintaining motivation among team members.
  • Developing training plans to ensure continuity of service levels and regulatory requirements.
  • Supporting new team member onboarding.
  • Processing electronic payments and conducting banking investigations related to transaction processing.

**Requirements**

To be successful, you should have:

  • A minimum of 4-5 years' experience within the financial services or payments industry.
  • Previous supervisory experience is preferred.
  • A proven track record of moderately complex problem-solving and decision-making ability.
  • Strong communication skills.
  • Fluency in English is mandatory.

**Working with Us**

We offer a collaborative and dynamic work environment. As a KYC Operations Team Leader, you will contribute to delivering high-quality services to our customers while ensuring compliance with regulatory requirements.


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