Operations Team Lead
hace 3 días
**Company Overview**
Bill Gosling Outsourcing is a leading business solutions provider, dedicated to delivering exceptional services to our clients. With over 60 years of experience in the call centre industry, we have established ourselves as a trusted partner for businesses seeking to grow and succeed.
**Job Description**
The Operations Manager plays a critical role in ensuring the overall performance and efficiency of our client groups. This involves setting objectives, analyzing metrics, and implementing strategies to meet or exceed company and client goals. The successful candidate will be responsible for managing all inventory, ensuring that necessary facilities and tools are available for employees, and approving recommendations for hiring, transfer, promotion, or dismissal of staff.
**Key Responsibilities:**
- Develop strong client relationships in a professional and appropriate manner
- Manage all client reporting and internal reporting requirements
- Performance manage direct reports and overall team to ensure growth and development of talent
- Develop strategies to enhance productivity or improve processes and procedures
**Required Skills and Qualifications:**
- 2 years' experience in a Managing Coach role or equivalent external experience
- Must be able to obtain necessary licenses for applicable jurisdictions, if required
**Benefits:**
- Growing Costa Rica site - be part of our growth
- State of the art call center based in El Cafetal in La Ribera de Belen
- Casual dress code
- People Development programs
- Amazing work culture where you can learn and grow
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