Software Marketplace Operations Team Lead Professional

hace 5 días


San José, San José, Costa Rica Cognizant A tiempo completo
About the Role

Cognizant is seeking a highly skilled and experienced individual to fill the role of Software Marketplace Operations Team Lead. In this critical position, you will be responsible for overseeing the entire workflow for pre-onboarding, onboarding, and post-onboarding of new software vendors in our marketplace.

This involves leading a team of support professionals, optimizing efficiency, ensuring a seamless experience for our vendors, and ultimately driving marketplace success.

You will be expected to analyze operational challenges, implement solutions to streamline processes, and develop best practices across all onboarding stages.

The ideal candidate will have a proven track record of leading and motivating a team, in-depth understanding of operational best practices, and strong analytical and problem-solving skills.

Key Responsibilities
  • Lead, motivate, and develop a team of support professionals
  • Oversee and manage the pre-onboarding, onboarding, and post-onboarding workflows for new software vendors
  • Analyze operational challenges and implement solutions to streamline processes
Requirements

To be successful in this role, you will need:

  • Minimum of 5 years of experience in operations or project management, preferably in the software industry
  • Proven track record of leading and motivating a team
  • In-depth understanding of operational best practices and process optimization techniques
  • Strong analytical and problem-solving skills


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