Team Lead, Strategic Account Management, Paid
hace 2 semanas
Fluent English and Spanish written and verbal skills
- 6+ years of experience in roles such as Account Management, Sales, Consulting, Retail Buyer, In-stock planner, Finance/Analyst roles, Marketing/Merchandising roles, Program or Project Management roles
- Experience building relationships with external stakeholders, identifying business opportunities for clients and increasing adoption and utilization of company products
- Comfortable using data analysis, reporting and forecasting to guide busines decisions and solve problems
- At least 2 years of managing external client facing Sales/Account Management teams
The Amazon Marketplace Paid Services (AMPS) organization is seeking a Team Lead of Strategic Account Managers to drive business growth for some of the most influential Sellers on the Amazon Mexico Store.
As Team Lead of Account Managers for Strategic Accounts, you will shape the future of the organization and ensure Seller satisfaction at scale through delivering strategic insights and relentlessly high operational standards.
In this role, you and your team, based in SJO, Costa Rica will build strategic joint business plans with your portfolio of Sellers of the MX Marketplace and explore innovative ways to identify and execute opportunities for new selection, fulfillment, traffic and conversion drivers and operational improvement.
Our Account Managers for Strategic Accounts drive Seller business growth by providing customized insights and recommendations, training on relevant tools, products and Amazon services; and delivering a positive experience with our programs.
They are agile, inventive advocates for their Sellers' experiences on the Amazon Store.
They use root cause analysis and problem-solving skills to address Seller concerns and areas for opportunity.
If you are interested in how we are changing the way Mexican companies sell, we are interested in you.
Key job responsibilities
- Lead and manage a high performing Account Management team while managing a reduced portfolio of Strategic Sellers yourself
- Develop a clear understanding of the Selling on Amazon products and their functionalities, the e-commerce industry and competitive environment.
- Implement and track metrics to record the success of your team, Seller Experience, growth and long term retention in the program.
Use these metrics to guide your work and uncover hidden areas of opportunity.
- Analyze data and trends to identify, action and influence long term in order to maximize potential for the portfolio of Sellers managed in your team.
- Lead business strategy development and design long term account plans, collaborating effectively with internal teams and Sellers to find joint areas of opportunity to drive Seller Experience with Amazon.
- Build effective working relationships with the Sellers that your team manages; be a trusted advisor for escalations, retention plans and a business advocate.
- Oversee key strategic activities that are underway for the Seller, follow up, escalate and clear blockers as appropriate across multiple organizations.
Advocate as the voice of the customer internally, using data and anecdotes to drive prioritization and deliver value across a larger customer set
- Prepare and deliver business reviews regarding progress and state of health of your Sellers.
About the team
- The team
The Amazon Marketplace Paid Services Team (AMPS) in Mexico is a high performing team driving ultra fast growth for strategic, tier 1 Selling Partners of the MX Marketplace.
We are true owners of the business and drive best in class Seller Experience that impacts the entire Marketplace and its programs.
We set new benchmarks, use the Voice of AMPS Sellers to unblock opportunities not only for our Sellers, but for the entire Seller audience in Mexico and uplift SMBs in Mexico.
- Inclusive team culture
At Amazon, we embrace our differences, and we are committed to furthering our culture of inclusion.
We host ongoing learning experiences.
Amazon's culture of inclusion is reinforced within our Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.
- Work-Life Balance
We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment.
We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.
- Mentorship & Career Growth
Our team is dedicated to supporting new members.
We have a broad mix of experience levels and tenures, and we're building an environment that celebrates knowledge sharing and mentorship.
We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional.
- Working from the office
San Jose, CRI
- Experience in selling nascent products/services to external stakeholders
- Experience in E-Commerce, Online Advertising, Retail Technology, Cons
-
Manager, Account Management, Strategic Account
hace 4 días
San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoExperience:- 2+ years managing a team of 6-8 Senior Account Managers, Project Managers or Program Managers.- 3+ years professional experience within Account Management, Sales, Vendor Management, Business Development, E-Commerce, Retail, Consulting, Business-to-Business (B2B), Sales Operations or Shared Service Operations.- Demonstrated success managing a...
-
Customer Success Strategic Account Lead
hace 7 días
San José, San José, Costa Rica Akamai A tiempo completoJob SummaryWe are looking for a highly motivated and results-driven Customer Success Strategic Account Lead to join our team. As a critical part of our premier, strategic customers' success journey, you will maximize their customer support advocacy experience.You will be a trusted advisor, influencing consistent services and product adoption, with an...
-
Strategic Account Management Director
hace 1 día
San José, San José, Costa Rica Amazon Support Services Costa Rica Srl - B20 A tiempo completoAs a Strategic Account Management Director at Amazon Support Services Costa Rica Srl - B20, you will be responsible for leading a team of account managers to drive sales growth and customer satisfaction. You will work closely with cross-functional teams to develop and execute business plans, build strong relationships with key stakeholders, and identify and...
-
Strategic Account Leadership Role
hace 4 días
San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoAbout this Role:We are seeking a highly experienced Account Management Director to lead our team of Account Managers in the Strategic Account Services (SAS) organization.As a key member of our leadership team, you will be responsible for developing and executing strategies to drive business growth and improve the customer experience for some of our most...
-
Sr. Strategic Account Manager, Strategic Account
hace 4 días
San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo4+ years professional experience in Corporate Retail, Buying, Merchandising, Planning and/or relevant experience within Customer Success, Account Management, Management Consulting, Sales, Marketing, and/or E-Commerce.- Bachelor's degree or equivalent.- Advanced English level (oral and written).- Experience building customer relationships, identifying...
-
Manager, Customer Success, Strategic Account
hace 2 semanas
San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo6+ years professional experience in Corporate Retail, Buying, Merchandising, Planning, Pricing, Brand Management, Customer Success, Account Management, Management Consulting, Marketing, B2B, and/or E-Commerce.- 5+ years professional experience developing and leading teams while driving organizational goals.- Bachelor's degree or equivalent practical...
-
San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completoThis is an Individual Contributor role.As a Sr. Strategic Account Manager, you'll work directly with sellers to provide guidance, support, and insights to drive growth across their Amazon businesses.On a day-to-day basis, this looks like building and executing strategic joint business plans; exploring innovative ways to identify and execute new selection,...
-
Strategic Account Services Manager
hace 2 días
San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completoAbout the Role:The Strategic Account Services (SAS) organization at Amazon Support Services Costa Rica Srl is seeking a highly skilled Customer Success Manager to join our Time Bound Account Management team. As a key member of this team, you will be responsible for driving business growth for some of the most influential Sellers on the Amazon Store. Your...
-
Strategic Account Growth Specialist
hace 13 horas
San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoAs a Sr. Customer Success Manager, you will be responsible for driving business growth for top Sellers on the Amazon Store.You will work closely with the Strategic Account Services (SAS) organization to develop joint business plans, identify opportunities for growth, and deliver strategic insights to Sellers.This role requires a deep understanding of...
-
Program Management Lead
hace 6 días
San José, San José, Costa Rica Cornerstone Building Brands A tiempo completoAbout the OpportunityWe are seeking an experienced Program Management Lead to join our team at Cornerstone Building Brands. In this role, you will lead the strategic planning process across various programs, manage the technology portfolio, and develop a portfolio management framework to ensure alignment with strategic objectives.You will be responsible for...
-
Engineering Team Lead
hace 2 días
San José, San José, Costa Rica Bairesdev A tiempo completoJoin Our Team:BairesDev is a leading software development company in Latin America, with a strong presence across five continents and a diverse team of world-class professionals. We pride ourselves on delivering exceptional solutions to our clients through the expertise and dedication of our multicultural teams.Job Summary:We are seeking an experienced IT...
-
Strategic Account Manager
hace 2 días
San José, San José, Costa Rica Amazon Support Services Costa Rica Srl - B20 A tiempo completoJob DescriptionAt Amazon Support Services Costa Rica Srl - B20, we are seeking an experienced Account Manager to join our team. As a key member of our organization, you will be responsible for providing strategic recommendations and troubleshooting assistance to sellers enrolled in our program.In this role, you will shape the future of our organization by...
-
Strategic Account Services Manager
hace 6 días
San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoJob Summary:The Strategic Account Services organization focuses on driving business growth for top-selling partners on the Amazon platform, ensuring selling partner satisfaction by delivering a high level of service through strategic insights and operational excellence.Key Responsibilities:Deliver timely and accurate operational support to all selling...
-
Strategic Category Lead
hace 3 días
San José, San José, Costa Rica Pfizer A tiempo completoJob Description:Patient Access and ProductivityOur team is responsible for procuring goods and services to support Pfizer's mission of improving patient access to medicines. We are seeking an experienced professional to join our team as a Strategic Category Lead.Key Responsibilities:Lead cross-functional teams to develop and implement procurement...
-
Strategic Account Manager
hace 2 días
San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoCompany OverviewThe Amzn Support Srvcs Costa Rica organization is seeking a highly skilled Senior Account Manager to drive business growth for influential sellers on the Amazon platform. The Strategic Account Services team focuses on delivering high-quality service through strategic insights and operational excellence.
-
Paid Media Manager
hace 4 días
San José, San José, Costa Rica Arkose Labs - Costa Rica A tiempo completoAbout Arkose LabsWe are a fast-growing startup backed by leading investors, including Softbank, Microsoft, and PayPal.Our innovative approach is disrupting the fraud industry, and we're looking for talented individuals to join our team.We offer a unique opportunity to make a meaningful impact on the success of the business.About the RoleWe're seeking a...
-
Asset Management Strategic Coordinator
hace 6 días
San José, San José, Costa Rica Intel A tiempo completoJob OverviewWe are seeking an experienced professional to lead our Factory Asset Management program. As the Program Owner, you will be responsible for overseeing the administration of larger organizational goals, ensuring compliance with legal, statutory, and regulatory requirements.Main Responsibilities:Program Leadership: Lead cross-functional teams to...
-
Account Manager
hace 2 días
San José, San José, Costa Rica Amazon Support Services Costa Rica Srl - B20 A tiempo completoThe Amazon Marketplace Paid Services (SAS) organization is seeking for an Account Manager to provide troubleshooting assistant and strategic recommendations to sellers enrolled in the program.As Account Manager for Paid Essentials you will shape the future of the organization and ensure Seller satisfaction through delivering strategic insights and...
-
Senior Manager, Support Account Services Management
hace 2 semanas
San José, San José, Costa Rica Servicenow A tiempo completoJob Description What you get to do in this role: Lead efforts to develop and build a Support Account Management Team, including development of strategies, objectives and key performance metrics.Guide our team members in order to achieve their highest levels of performance through coaching, training, and providing opportunities to build and refine...
-
Account Management, Manager, International Seller
hace 2 semanas
San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoLead Business Strategy and Sales at ScaleAbout the RoleWe are seeking a seasoned and inspirational manager to own Seller adoption of our new products/strategic initiatives, driving growth for our US and EU/JP business.Key ResponsibilitiesBuil">Building Growth StrategyInterface with US Sellers and Business LeadersCollaborate with Product TeamsBusiness...