Sr. Strategic Account Manager, Strategic Account
hace 7 días
4+ years professional experience in Corporate Retail, Buying, Merchandising, Planning and/or relevant experience within Customer Success, Account Management, Management Consulting, Marketing, and/or E-Commerce.
- Bachelor's degree or equivalent.
- Advanced English level (oral and written).
- Experience building customer relationships, identifying business opportunities for clients and increasing adoption and utilization of company products.
- Proven track record of building and cultivating relationships with internal and external stakeholders, driving decisions collaboratively, resolving conflicts, and ensuring follow-through.
- Experience using data analysis, reporting, and forecasting to guide business decisions and solve problems.
- Track record of developing business plans with a demonstrated ability to navigate ambiguous situations while effectively managing multiple projects and priorities across teams.
Strategic Account Services (SAS) is a B2B organization established in 2018 with the goal of helping sellers grow their Amazon businesses through highly-strategic and personalized account management.
Originally a team of 30 people, SAS has grown to more than 400 account managers across the U.S. and Costa Rica.
Altogether, SAS serves thousands of influential sellers in the U.S. and continues to grow at a rapid pace.
This is an Individual Contributor role.
As a Sr. Strategic Account Manager, you'll work directly with sellers to provide guidance, support, and insights to drive growth across their Amazon businesses.
On a day-to-day basis, this looks like building and executing strategic joint business plans; exploring innovative ways to identify and execute new selection, merchandising, traffic and conversion drivers; and operational improvement opportunities.
You possess strong client management skills with the keen ability to leverage data to identify and prioritize the right inputs and outputs to deliver value and growth for our sellers.
You can manage multiple workflows in a fast-paced work environment and actively participate in continuous improvement initiatives to multiply impact beyond your portfolios.
Above all, you should demonstrate a high level of ownership and the ability to embrace and navigate ambiguity and complexity.
You are agile, inventive, and an advocate for your sellers' experiences in the Amazon store.
If you are interested in growing Amazon's leading brands, then we're interested in you.
Key job responsibilities
- Analyze data and trends to identify, action, and/or influence long term in order to maximize potential for your assigned portfolio of Sellers.
- Lead business strategy development and design long term account plans, collaborating effectively with cross-functional teams and your Sellers to find joint areas of opportunity to drive customer success with Amazon.
- Build effective working relationships with your Sellers; be a trusted advisor and a business advocate.
- Play a "consultant" role with oversight of key strategic activities that are underway for the Seller, following up, escalating, and clearing blockers as appropriate across multiple organizations.
Advocate as the voice of the customer internally, using data and anecdotes to drive prioritization, to deliver value across a larger customer set.
- Act as a thought leader in defining success criteria, understanding business needs of Sellers, and improving team efficiency in an ever-changing business environment
- Experience in E-Commerce, Corporate Retail, Consulting and/or B2B
- Effective territory/account management.
Strategy development with multi-phase execution and delivery: planning, opportunity qualification and creation, stakeholder and executive communication, needs analysis, value engineering, services/partner engagement, opportunity management, and negotiation.
- Understanding of retail math and formulas for the purpose of making business decisions.
- Experience using analytical, account management, and productivity tools including Oracle Business Intelligence, CRM tools like SalesForce, Tableau, and Microsoft Office Suites.
- Program/project management and Scrum experience
- Effective communication and presentation skills
-
Strategic Account Manager
hace 1 semana
San José, San José, Costa Rica Entravision Communications Corporation A tiempo completoJob Title: Strategic Account ManagerDescription:We are seeking a seasoned Strategic Account Manager to join our team at Entravision Communications Corporation. The successful candidate will have a proven track record of success in sales and account management, with a strong ability to build and maintain relationships with key clients.About the Role:The...
-
Sr. Strategic Account Manager, Strategic Account
hace 4 semanas
San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo4+ years professional experience in Corporate Retail, Buying, Merchandising, Planning and/or relevant experience within Customer Success, Account Management, Management Consulting, Marketing, and/or E-Commerce.- Bachelor's degree or equivalent.- Advanced English level (oral and written).- Experience building customer relationships, identifying business...
-
Sr. Strategic Account Manager, Strategic Account
hace 11 horas
San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo4+ years professional experience in Corporate Retail, Buying, Merchandising, Planning and/or relevant experience within Customer Success, Account Management, Management Consulting, Sales, Marketing, and/or E-Commerce.- Bachelor's degree or equivalent.- Advanced English level (oral and written).- Experience building customer relationships, identifying...
-
Sr. Customer Success Manager, Strategic Account
hace 11 horas
San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo4+ years professional experience in Corporate Retail, Buying, Merchandising, Planning and/or relevant experience within Customer Success, Account Management, Management Consulting, Sales, Marketing, and/or E-Commerce.- Bachelor's degree or equivalent.- Experience building customer relationships, identifying business opportunities for clients and increasing...
-
Sr. Customer Success Manager, Strategic Account
hace 5 días
San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo4+ years professional experience in Corporate Retail, Buying, Merchandising, Planning and/or relevant experience within Customer Success, Account Management, Management Consulting, Sales, Marketing, and/or E-Commerce.- Bachelor's degree or equivalent.- Experience building customer relationships, identifying business opportunities for clients and increasing...
-
Strategic Account Manager
hace 2 semanas
San José, San José, Costa Rica Ua Brands A tiempo completoAbout UA BrandsUA Brands has been at the forefront of fashion-forward specialty apparel for over 35 years, catering to the medical and culinary professions. Our mission is to empower our valued customers – true heroes who give back with every shift. At UA Brands, we're proud of our legacy of philanthropy and community support, built on a strong foundation...
-
Strategic Account Business Development Manager
hace 7 horas
San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completoJob DescriptionAs a Sr. Strategic Account Manager at Amazon Support Services Costa Rica Srl, you will play a critical role in driving growth across your assigned portfolio of sellers. Your primary focus will be on building and executing strategic joint business plans, identifying new selection, merchandising, traffic, and conversion drivers, as well as...
-
San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoBachelor's degree- 4+ years professional experience with a focus in relationship management and negotiation skills- Experience using analytical, sales, and productivity tools including Oracle Business Intelligence, Salesforce, Microsoft Office Suites, Microsoft OneNote, and Microsoft SharePoint.- Strong organizational skills including prioritizing,...
-
Account Management, Strategic Account Services
hace 2 semanas
San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoBachelor's degree- 2+ years professional experience with a focus in relationship management and negotiation skills- Experience using analytical, sales, and productivity tools including Oracle Business Intelligence, Salesforce, Microsoft Office Suites, Microsoft OneNote, and Microsoft SharePoint.Job summaryThe Strategic Account Services (SAS) organization is...
-
Strategic Account Growth Manager
hace 1 día
San José, San José, Costa Rica Amazon Support Services Costa Rica Srl - B20 A tiempo completoJob OverviewThe Amazon Marketplace Paid Services Team in Mexico is a high-performing team driving ultra-fast growth for strategic sellers on Amazon Mexico. We are true owners of the business and drive best-in-class seller experience that impacts the entire marketplace and its programs.Lead and manage a high-performing account management team while managing a...
-
Customer Success Strategic Account Manager
hace 1 semana
San José, San José, Costa Rica Akamai A tiempo completoUnlock Customer PotentialWe are seeking a seasoned Customer Success Strategic Account Manager to join our elite team of experts. As a key player in our customer-centric organization, you will be responsible for driving strategic relationships with our premium customers and delivering tailored solutions that meet their unique needs.In this role, you will...
-
Sr. Customer Success Manager, Strategic Account
hace 11 horas
San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoBachelor's degree- 4+ years professional experience with a focus in relationship management and negotiation skills- Experience using analytical, sales, and productivity tools including Oracle Business Intelligence, Salesforce, Microsoft Office Suites, Microsoft OneNote, and Microsoft SharePoint.- Strong organizational skills including prioritizing,...
-
Account Manager
hace 7 días
San José, San José, Costa Rica Amazon Support Services Costa Rica Srl - B20 A tiempo completo3+ years of sales or account management experience- 3+ years of digital advertising and client facing roles experience- Experience with Excel- Experience analyzing data and best practices to assess performance driversThe Amazon Marketplace Paid Services (AMPS) organization is seeking a Strategic Account Manager to drive business growth for some of the most...
-
Strategic Account Growth Specialist
hace 6 días
San José, San José, Costa Rica Mondelez International A tiempo completo**Job Overview**We are seeking a highly skilled Strategic Account Growth Specialist to join our team at Mondelez International. In this role, you will be responsible for developing and executing customer strategic business plans to drive growth and profitability in the modern trade segment.As a key member of our sales team, you will work closely with...
-
Amazon Strategic Account Lead
hace 2 semanas
San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completoAbout the RoleWe are seeking a skilled and experienced Strategic Account Manager to join our team at Amazon Support Services Costa Rica Srl. In this role, you will be responsible for building and executing strategic joint business plans with our sellers, identifying and exploring new opportunities to drive growth across their Amazon businesses.Your Key...
-
Account Development Manager
hace 2 semanas
San José, San José, Costa Rica Uniform Advantage Brands A tiempo completo**About the Role**Uniform Advantage Brands is seeking a skilled Corporate Account Manager to drive sales growth and maintain strategic relationships with key clients.This role involves developing and executing account strategies, identifying new business opportunities, and providing exceptional customer service to ensure quota achievement and exceed client...
-
Account Manager
hace 3 semanas
San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo2+ years of sales or account management experience- Experience with Excel- Experience analyzing data and best practices to assess performance driversTransparency represents an incredible opportunity to raise retail industry standards around authenticity, product transparency, and supply chain tracking.Transparency is a strategic new software-as-a-service...
-
San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoAccount Strategy and Growth ExpertWe are seeking a highly skilled Sr. Customer Success Manager, Strategic Account to join our team at Amzn Support Srvcs Costa Rica.About the RoleThis is an exciting opportunity for a seasoned professional to drive business growth for top-performing Sellers on the Amazon Store. As a Sr. CSM, you will be responsible for shaping...
-
Strategic Business Manager
hace 2 semanas
San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoJob DescriptionThe Strategic Account Services (SAS) organization is responsible for building robust processes, identifying opportunities for improvement, and partnering with dependent teams to improve processes, tools and systems for internal and external customers.About the RoleWe are seeking a highly skilled Program Manager to join our team in executing...
-
San José, San José, Costa Rica Amazon Support Services Costa Rica Srl - B20 A tiempo completoFluent English and Spanish written and verbal skills- 6+ years of experience in roles such as Account Management, Sales, Consulting, Retail Buyer, In-stock planner, Finance/Analyst roles, Marketing/Merchandising roles, Program or Project Management roles- Experience building relationships with external stakeholders, identifying business opportunities for...