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We are seeking a highly skilled Sr. Customer Success Manager, Strategic Account to join our team at Amzn Support Srvcs Costa Rica.
About the RoleThis is an exciting opportunity for a seasoned professional to drive business growth for top-performing Sellers on the Amazon Store. As a Sr. CSM, you will be responsible for shaping the future of our organization and ensuring Seller satisfaction through strategic insights and operational excellence.
Key Responsibilities- Analyze data and trends to identify opportunities for long-term growth and maximize potential for assigned Sellers.
- Lead business strategy development and design long-term account plans in collaboration with cross-functional teams and Sellers.
- Build effective working relationships with Sellers, serving as a trusted advisor and advocate.
- Play a consultant role, overseeing key strategic activities and addressing blockers across multiple organizations.
- 4+ years of experience in Corporate Retail, Buying, Merchandising, Planning, or relevant fields within Customer Success, Account Management, Management Consulting, Sales, Marketing, and/or E-Commerce.
- Bachelor's degree or equivalent.
- Experience building customer relationships, identifying business opportunities, and increasing adoption and utilization of company products.
- Proven track record of relationship-building, conflict resolution, and effective stakeholder management.
- Data analysis, reporting, and forecasting skills to guide business decisions and solve problems.
- Ability to develop business plans and navigate ambiguous situations while managing multiple projects and priorities.
- E-commerce, Corporate Retail, Consulting, and/or B2B experience.
- Territory/account management expertise.
- Understanding of retail math and formulas.
- Experience with analytical, account management, and productivity tools.
- Program/project management and Scrum experience.
