Solution Services Team Lead
hace 2 días
We are seeking an experienced Manager to lead our Solution Services team. As a key member of our organization, you will be responsible for building and overseeing a high-performing team, driving operational and financial success in packaged service delivery. This role requires strong leadership skills, collaboration, and strategic thinking to achieve regional business goals and evolve the Services Catalog in line with product offerings and customer needs.
Key Responsibilities:
- Oversee regional business operations, including planning, budgeting, and forecasting
- Develop and implement process improvements to enhance delivery quality, efficiency, and customer satisfaction
- Foster a culture of continuous learning, coaching, and growth among team members
- Collaborate with cross-functional teams to drive organizational growth through project ownership and initiative alignment
Requirements:
- Bachelor's degree or equivalent combination of relevant work experience and education (minimum 7 years)
- 3+ years of progressive leadership in software services and/or professional services preferably in a SaaS environment
- Strong leadership skills, with ability to motivate and inspire high-performing teams
- Excellent communication, problem-solving, and interpersonal skills
- Experience designing, selling, and delivering solutions in a SaaS Professional Services environment, preferably with team lead/people management responsibilities
- Ability to travel when necessary to meet with current and future customers
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