Solution Implementation Director

hace 2 días


San José, San José, Costa Rica Smartsheet A tiempo completo

Are you a motivated and experienced leader looking for a new challenge? We are seeking a Solution Implementation Director to join our team and take on a leadership role in managing a team of Solution Implementation Managers.

In this position, you will be responsible for overseeing the delivery of packaged services and related processes, as well as coaching and developing your team to ensure they are equipped with the skills and knowledge necessary to succeed in their roles.

You will work closely with senior leadership to manage regional business operations and contribute to the growth of the business through process development and evolving offerings. You will also have the opportunity to contribute to the management of customer engagements and be accountable for meeting financial and operational targets.

Key Responsibilities:
  • Oversee the delivery of packaged services and related processes
  • Coach and develop a high-performing delivery team
  • Manage regional business operations
Requirements:

To be successful in this role, you will require a bachelor's degree or equivalent combination of relevant work experience and education (minimum 7 years). You will also need 3+ years of progressive leadership experience in software services and/or professional services, preferably with SaaS experience.

A passion for leading and developing high-performance teams is essential, as is excellent communication and customer management skills. You will also need strong business acumen, problem-solving, and interpersonal skills, as well as the ability to travel when necessary.


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