Digital Operations Team Lead
hace 4 días
About LightForce Orthodontics
We are a fast-growing startup at the forefront of digital manufacturing. Our mission is to revolutionize the orthodontic industry with innovative products and services.
As a Digital Operations Supervisor, you will play a key role in supervising the operation of our digital products and services. Your primary responsibility will be to lead the operation and develop strategies to improve the dynamics through efficient and effective cohesion processes.
You will implement project strategies, leverage our resources, and review service structure with your manager. Additionally, you will manage productivity metrics and deadlines to achieve planned objectives. This includes selecting, developing, and training staff.
The position requires daily interaction with team leaders and functional groups (training, QA, SW, Clinic, etc.). You will also prepare daily/weekly or monthly reports with analysis upon request and ensure that team KPIs are met.
As a supervisor, you will evaluate team metrics with the team leader and create improvement plans together with the training team. You will own or initiate action plans, meetings with any pertaining groups as required. Keep team leaders informed about these actions.
You will conduct 1:1s with team leaders or jump levels in digital operation. Staying up-to-date with our internal processes, policies, and procedures is essential. Promote company values and desired behaviors. Ensure the proper functioning of the tools assigned to your work team.
Education and Experience
A bachelor's degree in Industrial Engineering or Business Administration is a plus. Previous experience as a team leader or supervisor is required. Strong people skills and ability to work with cross functions are essential. Advanced level of English is necessary.
Comfortable with Change Management and Fast-paced environment. Advocate of Continuous Improvement.
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