Digital Banking Operations Manager
hace 7 días
We are seeking an experienced professional to lead our digital banking operations team. As a key member of our Decision Sciences team, you will be responsible for managing cards dispute processes and related consumer collections. Your expertise in digital payments and e-commerce will enable us to deliver high-quality services and best-in-class customer experiences.
Key Responsibilities- Manage cards dispute process and related consumer collections
- Operational support to key products including digital wallets, prepaid, and others
- Reporting and analysis, resolution of complex incidents, ensuring compliance to US regulations
- Cross-functional environment partnering with vendors, payment processors, networks, and other relevant agents
- Experience in Digital payments e-commerce role, preferred experience in Digital Banking
- Experience managing US chargebacks and consumer collections processes
- Strong communication skills, self-motivation, and results-oriented approach
- Proven experience in successfully leading and managing teams
- Ability to grasp new concepts and integrate quickly to deliver results
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