Financial Services Operations Director
hace 6 días
**Role Summary**
We are seeking a seasoned Digital Banking Operations Manager to join our team in Costa Rica. As a key member of our Payments Team, you will be responsible for supporting Digital Banking operational activities for North America and other markets.
The ideal candidate will have experience in digital payments, e-commerce, and/or digital banking. You should also possess strong communication skills, self-motivation, and a results-oriented approach.
In this role, you will:
- Support Digital Banking operational activities for North America and other markets
- Ensure Operational readiness on cards dispute management, consumer collections, digital payments processing exceptions management, complex issue/customer claims resolutions
- Drive Continuous Improvement, process Optimization & Automation initiatives
**Requirements**
To be successful in this role, you will need:
- Experience in digital payments, e-commerce, and/or digital banking
- Strong communication skills, self-motivation, and a results-oriented approach
- Ability to grasp new concepts and integrate quickly to deliver results
We offer a dynamic work environment, opportunities for growth and development, and a competitive compensation package.
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