Senior Director, Business Operations

hace 1 semana

San José, San José, Costa Rica Oyster Hr A tiempo completo

**? One platform, a whole world of opportunity**:
Right now, the best jobs are limited to people in a handful of the world's wealthiest cities, yet brilliant people are _everywhere_.
Driven to overturn the status quo and distribute opportunities equally around the world, Oyster launched its global employment platform to help companies hire, pay, and care for talent anywhere.
When it comes to global employment, we walk the walk.
We're proof that companies don't need an office to create a highly-engaged culture.
Since the company's inception in January 2020, Oyster has:

- Created a fully-distributed, vibrant team of 500+ employees across 60+ countries
- Established a diverse leadership team and an employee base that's 60% female
- Achieved one of the highest employee engagement scores in its class

**Raised $150 million in Series C funding at a valuation of over $1 billion
**

Our momentum speaks to the power of global employment—and we're just getting started
If you want to change the world with Oyster _and_ be empowered to work remotely while doing so, we'd love for you to apply
**The Role ?**:
**Location**:While this position is posted in a specific location, all of Oyster's positions are fully remote and you can work from home.
Forever.
To create the best experience for our new hire (you?)
this role does require that you are based within timezone EST +/-3h

Oyster is growing fast, and we are looking for a Sr. Director of Business Operations (Biz Ops) to help us build and optimize a robust operations org that will support Oyster at scale.
You will be part of the Customer Experience organization that manages the five operational business units which drive the post-sale customer journey.
You will be reporting to the VP of Customer Experience, a member of the Oyster executive team.
The Customer Experience organization's mission is to deliver a best-in-class customer experience from onboarding all the way through the customer lifecycle.
We ensure effective delivery of Oyster's services and are continually evolving the efficiency and effectiveness of our operations so our teams can focus on the highest value add activities for our customers.
As a key leader in the growing organization, you will be instrumental in coaching and developing world-class operational talent.
The Senior Director of Business Operations will lead business planning and goal setting, business analysis and reporting, strategic projects, and operational technology.
You will also represent the Customer Experience organization in critical cross-company projects.
**What you'll do**:

- Build and develop a world-class Business Operations function within Customer Experience
- Manage planning and OKR setting across Customer Experience and in partnership with other functions across Oyster such as Product and Sales
- Lead business analytics and reporting for Customer Experience, including driving the analytical agenda for the department in close partnership with Customer Experience and Executive Team leadership
- Use large, complex datasets to surface actionable insights that drive business outcomes
- Support the development, tracking, and reporting of key metrics and results
- Lead and execute on the technology roadmap for Customer Experience
- Partner with Customer Operations to build and optimize processes to drive the high-performing organization
- Partner with teams outside Customer Experience, including Product, to improve processes and plans that will drive efficiency and effectiveness of our operations
- Build strong cross-functional relationships with teams including Sales and Account Management, Business Unit leadership, Product and Marketing
- Enhance the cadence and quality of communications across the organization and with cross-functional stakeholders and executive leadership
- Communicate effectively, candidly, collaboratively, and challenge constructively to create rapport and establish trust
- Manage and optimize the rhythm of the business for the Customer Experience organization

**What we're looking for**:

- 10+ years of experience in a highly analytical environment such as operations & strategy in a top tech firm, management consulting firm, or investment bank
- Leadership experience in a hyper-growth Saas or digital marketplace
- Exposure to high-performance leadership teams with a deeply collaborative outlook, builder mentality, execution mindset, and transparent and inspirational attitude
- High self-awareness and personal determination combined with high energy and low-ego style that drives results and outcomes
- Strong analytical, strategic thinking and problem-solving skills including experience in financial modeling and forecasting
- Strong business acumen
- Track record of leading and proactively managing end-to-end execution of strategic projects
- Experience in process mapping and process analysis, identifying areas for optimization to improve efficiency and customer experience at scale
- People managem

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