Business Operations Director
hace 4 días
**About WNS Global Services**
We are a global Business Process Management (BPM) leader, offering business value to over 400 clients across various industries. Our delivery center in Costa Rica is fully functional and scalable, serving clients in North America, South America, and Europe with expertise in retail, consumer packaged goods, and insurance.
Our mission at WNS is to enable clients to outperform through our passion for service and innovation. We achieve this by understanding our clients' businesses and creating impactful solutions that drive agility and excellence into their processes. Our CIRCLE of values guides us: Client First, Integrity, Respect, Collaboration, Learning, Excellence. We promise employees role clarity, coaching, mentoring, professional development, and a structured career path.
As a Group Manager, you will lead the execution of programs and strategies, coordinating efforts across operations and support groups. You will manage assigned accounts, achieving defined business goals and objectives through partnership with key business partners. Your focus will be on driving revenue through effective management strategies, positioning the business for growth, and negotiating contractual terms and pricing.
Key responsibilities include:
- Leading program execution and strategy coordination
- Account management and goal achievement
- Revenue growth through management strategies
- Negotiating contracts and pricing
- Budget and operating plan development
- Long-term objective communication
- Goal setting and decision making
- Daily performance review and discussion
- Cross-functional collaboration and issue resolution
You will work closely with synergy partners, managers, and other groups to meet service level agreements, maximize operational efficiencies, and achieve organizational objectives. Your analysis and recommendations will inform superiors on resolving issues. You will communicate service or product issues affecting the company's market position or reputation to management.
This role requires strong operations management skills, financial oversight, P&L/Budget optimization, cost reduction, client relationship management, process improvements, staff training, employee satisfaction, and retention, as well as revenue growth and quality control. If you have experience in strategic business planning, productivity improvement, and change management, we encourage you to apply.
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