Business Excellence Director

hace 2 días


San José, San José, Costa Rica Jll A tiempo completo
Our Mission

JLL is committed to shaping the future of real estate for a better world. We use advanced technology to create rewarding opportunities, amazing spaces, and sustainable real estate solutions for our clients, people, and communities.

Our core values of teamwork, ethics, and excellence are fundamental to everything we do. We strive to create a diverse and inclusive culture where everyone feels welcomed, valued, and empowered to achieve their full potential.

We are seeking a Business Excellence Director to lead our Costa Rica Shared Services Center. The successful candidate will be accountable for establishing and managing the center, ensuring safe, legally compliant, and optimal delivery of services in line with our overall strategic objectives.

Key Responsibilities:

  • Establishing the center as a legal/financial and operational entity, onboarding new teams, and setting up governance
  • Delivering performance across the teams, meeting business requirements on quality and TAT
  • Partnering with key business lines to identify opportunities to drive business efficiency and optimization
  • Leading high-profile/risk JBS-wide programs and projects, delivering best-practice improvements at scale

Requirements:

  • A strong operations background, including high-performance/challenging KPIs, driving operational excellence, and continuous improvement, ideally in a Shared Service environment
  • Experience of strategy creation and implementation, driving delivery of complex growth, 'winning business,' overcoming setbacks, and strong resilience
  • Significant experience of business transformation, particularly transitioning activity to an SSC environment


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