Operational Excellence Lead
hace 2 días
Pursuing Operational Excellence in BPM
WNS Global Services is a global BPM leader, empowering clients to outperform by combining operational excellence with deep domain expertise. We are seeking an experienced Operational Excellence Lead to evaluate business unit performance, consult with business units, and lead evaluations across multiple locations.
Main Responsibilities
- Evaluate business unit performance and quality of contact processing.
- Consult with business units to identify primary opportunities impacting quality and recommend corrective actions.
- Lead all aspects of evaluations, including presentation of results and information to business partners and leaders.
- Develop and deliver effective presentations.
Required Skills and Qualifications
- 1-3 years experience in claims or contact center environment required.
- Experience in Performance Coach or similar position preferred.
- High school diploma or equivalent required; Bachelor's degree preferred.
- Strong analytical and communication skills.
- Ability to build customer relationships and influence decision-making at various levels of leadership.
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