Director of Operational Excellence

hace 5 días


San José, San José, Costa Rica Pfizer A tiempo completo

Job Summary

The Director of Operational Excellence will lead a team responsible for processing US MEET transactions, ensuring compliance with MAPP policy and systems. The ideal candidate will have strong stakeholder management skills, technical expertise in transaction management, and excellent customer service skills.

Key Responsibilities

  • Review assigned MEET transactions to ensure compliance and proper documentation.
  • Closely monitor Meeting Planning Agencies (MPAs) and logistics actions for events.
  • Work with Legal and Local Compliance to obtain approvals for exceptions.
  • Consult with colleagues to resolve errors, issues, or rejections.
  • Ensure contracts and letters are reviewed and signed appropriately.
  • Provide meeting oversight for key events, including budget management and third-party coordination.
  • Execute payment and confirm consultant receipt.
  • Lead market touchpoints and support MEET Analysts on escalations.
  • Demonstrate innovative approach to process improvement and ability to train and deploy changes.

Requirements

  • Minimum 3 years of experience in management, compliance, and customer-focused operations.
  • Strong compliance experience and financial or audit controls background.
  • Leadership experience to train or develop others and bring innovative ideas to the team.
  • Fluency in English is a must.


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