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IT Security Support Director
hace 1 semana
The IT Security Support Director role at Microsoft requires a seasoned leader with a strong background in cybersecurity and technical support. As a key member of our support organization, you'll be responsible for leading a team of engineers who provide technical support to our customers, ensuring they receive exceptional service.
Key Responsibilities:
- Ensures that his or her team understands the product feedback cycle and/or proper coding of customer cases for compliance.
- Identifies resources needed to resolve bugs, driving visibility of the product bug to ensure timely engagement and/or action.
- Tracks pending cases due to bugs, influencing product team to improve resolution and prevent customers from being impacted.
Requirements:
- 5+ years operational excellence, delivery management, account management, sales, or vendor management experience.
- OR Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 3+ years operational excellence, delivery management, account management, sales, or vendor management experience.
- 1+ year(s) experience of managing people.
