Digital Banking Operations Manager
hace 5 días
**About the Role**
We are seeking a seasoned Payment Dispute Management Leader to join our team in Costa Rica. As a key member of our Payments Team, you will be responsible for managing cards dispute process and related consumer collections.
The ideal candidate will have experience in digital payments, e-commerce, and/or digital banking. You should also possess strong communication skills, self-motivation, and a results-oriented approach.
In this role, you will:
- Manage cards dispute process and related consumer collections
- Support Digital Banking operational activities for North America and other markets
- Ensure Operational readiness on cards dispute management, consumer collections, digital payments processing exceptions management, complex issue/customer claims resolutions
**Requirements**
To be successful in this role, you will need:
- Experience in digital payments, e-commerce, and/or digital banking
- Strong communication skills, self-motivation, and a results-oriented approach
- Ability to grasp new concepts and integrate quickly to deliver results
We offer a dynamic work environment, opportunities for growth and development, and a competitive compensation package.
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