Digital Collections Operations Manager

hace 2 días


San José, San José, Costa Rica Western Union A tiempo completo

Overview

The Senior Supervisor, Global Digital Collections & Loss Management role is responsible for overseeing the operations of Western Union's digital collections infrastructure. This includes managing the chargeback and consumer collections processes, as well as providing key operational insights to drive optimization and automation initiatives.

This position requires strong leadership skills, with the ability to work closely with various departments, vendors, and stakeholders to maintain best-in-class digital collections and payments systems. The ideal candidate will have experience in digital payments, e-commerce, and team management, with a proven track record of delivering results in a fast-paced environment.

Key Responsibilities

  • Deliver best-in-class operational execution in line with agreed-upon KPIs
  • Ensure operational readiness on new product/market launches
  • Lead Monthly/Quarterly Business Reviews with stakeholders
  • Maintain relevant tools & systems in coordination with Tech/Product Teams
  • Ensure timely, accurate & complete reporting of operations performance
  • Drive Continuous Improvement, Optimization & Automation initiatives
  • Ability to work in a cross-functional & collaborative working environment globally


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