Collections and Chargeback Process Manager

hace 3 días


San José, San José, Costa Rica Western Union A tiempo completo

**Role Responsibilities**

  • Support and back up the supervisor with collections tasks and chargeback processing.
  • Provide daily assistance to the collections team with escalations and other tasks.
  • Expertly handle chargeback processing and have knowledge of all digital collections processes.
  • Analyze data to provide recommendations to leaders and stakeholders.
  • Communicate effectively with internal teams and agents to provide prompt responses to customers.
  • Provide backup regarding chargeback upload to portals when applicable based on SLAs.
  • Attend and participate in weekly/monthly meetings regarding management topics, employee engagement, and projects.
  • Work on critical collection processes, maintain KPIs under control, and provide daily visibility to the supervisor.


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