Collections and Chargeback Process Manager
hace 3 días
**Role Responsibilities**
- Support and back up the supervisor with collections tasks and chargeback processing.
- Provide daily assistance to the collections team with escalations and other tasks.
- Expertly handle chargeback processing and have knowledge of all digital collections processes.
- Analyze data to provide recommendations to leaders and stakeholders.
- Communicate effectively with internal teams and agents to provide prompt responses to customers.
- Provide backup regarding chargeback upload to portals when applicable based on SLAs.
- Attend and participate in weekly/monthly meetings regarding management topics, employee engagement, and projects.
- Work on critical collection processes, maintain KPIs under control, and provide daily visibility to the supervisor.
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Director of Chargeback and Consumer Collections
hace 3 días
San José, San José, Costa Rica Western Union A tiempo completoJob SummaryWe are looking for an experienced Senior Supervisor to join our team as a Global Digital Collections & Loss Management leader. As a key member of our leadership team, you will be responsible for driving business growth through strategic planning and execution. Your expertise in digital payments, e-commerce, and team management will be essential in...
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Chargeback Process Lead
hace 6 días
San José, San José, Costa Rica Pfizer A tiempo completoAbout the JobWe are seeking a Chargeback Process Lead to join our G2N Center of Excellence. In this role, you will be responsible for leading a team of finance professionals to ensure efficient and timely processing of chargeback submissions and Medicaid rebate claims.Your key responsibilities will include:Designing and implementing processes to ensure...
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Digital Collections Operations Manager
hace 3 días
San José, San José, Costa Rica Western Union A tiempo completoOverviewThe Senior Supervisor, Global Digital Collections & Loss Management role is responsible for overseeing the operations of Western Union's digital collections infrastructure. This includes managing the chargeback and consumer collections processes, as well as providing key operational insights to drive optimization and automation initiatives.This...
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G2N Chargeback Analyst
hace 4 semanas
San José, San José, Costa Rica Pfizer A tiempo completoGross to Net AnalystRole Summary:This role is responsible for the timely and efficient payment of chargeback claims to business trade customers (wholesalers) for Pfizer's worldwide businesses.The Chargeback Analyst will process chargeback claims for wholesalers in the US and Puerto Rico, and resolve exceptions related to contracts, products, and membership...
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Financial Operations Manager
hace 6 días
San José, San José, Costa Rica Pfizer A tiempo completoAbout the RoleThe G2N Center of Excellence is a critical component of Global Business Solutions, responsible for processing wholesaler chargeback submissions and Medicaid rebate claims. As a Financial Operations Manager, you will play a key role in leading a team of finance professionals to ensure efficient and timely processing of these submissions.You will...
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Digital Collections Team Lead Specialist
hace 3 días
San José, San José, Costa Rica Western Union A tiempo completo**Job Overview**At Western Union, we are committed to providing financial services that make a positive impact on people's lives. We are seeking a highly skilled and experienced Digital Collections Team Lead to join our team in Santa Ana, Costa Rica.The successful candidate will be responsible for supporting and backing up the supervisor with collections...
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Senior Supervisor of Global Financial Services
hace 3 días
San José, San José, Costa Rica Western Union A tiempo completoAbout the RoleWe are seeking a highly experienced Senior Supervisor to lead our Global Digital Collections & Loss Management team. As a key member of our leadership team, you will be responsible for driving business growth through strategic planning and execution. Your expertise in digital payments, e-commerce, and team management will be essential in...
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Credit Analyst, Collection Chargeback
hace 2 semanas
San José, San José, Costa Rica Western Union A tiempo completo**Credit Analyst and Collection Chargeback - Santa Ana, Costa Rica**Are you ready to join an advanced team in a global company that customers depend on to prevent fraudulent transactions?Are you able to simplify and streamline complex processes?Join Western Union as a Credit Analyst and Collection Chargeback.**Motivated by our values: purpose driven,...
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Credit And Collections Analyst
hace 2 semanas
San José, San José, Costa Rica Emerson A tiempo completo**Major Duties/Responsibilities**:- Uses multiple systems for tracking, information gathering, researching and entering documentation of communication with customer.- Analyze credit limits and credit requirements for customer accounts.- Reconciliation of customer accounts to determine strategies within the accounts receivable balances.- Answers inquiries and...
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Credits And Collections Analyst Ii
hace 4 semanas
San José, San José, Costa Rica Emerson A tiempo completo**Major Duties/Responsibilities**:- Uses multiple systems for tracking, information gathering, researching and entering documentation of communication with customer.- Analyze credit limits and credit requirements for customer accounts.- Reconciliation of customer accounts to determine strategies within the accounts receivable balances.- Answers inquiries and...
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Global Collections and Credit Team Lead
hace 7 días
San José, San José, Costa Rica Te Connectivity A tiempo completoJob DescriptionThis is an exciting opportunity to join our Te Connectivity team as a Global Collections and Credit Team Lead. As a seasoned financial professional, you will be responsible for leading our O2C collections team in San Jose, Costa Rica.Responsibilities:Develop and implement O2C process improvements to enhance efficiency and effectiveness.Manage...
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Chargebacks Gross To Net Analyst
hace 1 semana
San José, San José, Costa Rica Pfizer A tiempo completoPfizer's Global Financial Solutions (GFS) Shared Services is a well-established operation with beginnings inMemphis, Tenn., in 1997.The organization expanded to Europe in 2003, Asia in 2007, Latin America in 2013, andEastern Europe in 2014.In 2016, GFS welcomed Cairo into its network, providing financial shared Services supportto the AfME region.GFS Shared...
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Credit and Collections Expert
hace 6 días
San José, San José, Costa Rica World Fuel Services A tiempo completoAbout the RoleWe are seeking an experienced Credit and Collections Expert to manage a portfolio of large, complex groups of White Glove, Credit Managed accounts with special handling requirements. The ideal candidate will have a proven track record in Accounts Receivable, Collections, and/or Credit Control.Key responsibilities include verbal and written...
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Rebilling and Collections Coordinator
hace 7 días
San José, San José, Costa Rica Bacardi A tiempo completo**Job Overview**We are seeking a skilled professional to join our team as a Financial Services Associate. In this role, you will be responsible for providing exceptional support to our internal and external customers by ensuring timely and accurate re-billing and collection processes. Your expertise will involve collaborating with the customer service,...
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Trilingual Credit And Collections Analyst Ii
hace 4 semanas
San José, San José, Costa Rica Emerson A tiempo completo**Major Duties/Responsibilities**:- Uses multiple systems for tracking, information gathering, researching and entering documentation of communication with customer.- Analyze credit limits and credit requirements for customer accounts.- Reconciliation of customer accounts to determine strategies within the accounts receivable balances.- Answers inquiries and...
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Collections Team Lead
hace 7 días
San José, San José, Costa Rica Te Connectivity A tiempo completoJob OverviewAs a seasoned financial professional, you will be responsible for leading our O2C collections team in San Jose, Costa Rica. Your expertise will drive the migration of O2C processes from countries throughout the Americas to our centralized location.Key Responsibilities:Manage a team of experienced collectors to ensure quality and efficiency of...
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Account Manager Merchants
hace 7 días
San José, San José, Costa Rica International People Solutions A tiempo completo**Job description**:As an Account Manager, you will play a vital role in providing front-line support to select merchants while ensuring their compliance with regulations.You will also be responsible for monitoring chargeback statistics and working closely with various service providers to resolve merchant issues and escalate when necessary.This position...
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Manager Card Dispute Process
hace 7 días
San José, San José, Costa Rica Western Union A tiempo completoKey ResponsibilitiesThis role requires an experienced professional who can lead and manage teams, drive continuous improvement, process optimization & automation initiatives, and partner with vendors, payment processors, networks, and other relevant agents to execute as per strategy. The successful candidate will ensure operational readiness on but not...
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Accounts Receivables And Collections Analyst
hace 4 semanas
San José, San José, Costa Rica Intel A tiempo completoAt Intel, we create world-changing technology that enriches the lives of every person on earth.We engineer solutions for our customers' greatest challenges with reliable, cloud to edge computing, inspired by Moore's Law.Finance Organization is a fundamental backbone to make this happen while we support the creation and capture of Intel's value to...
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Accounts Receivables And Collections Analyst
hace 3 semanas
San José, San José, Costa Rica Intel A tiempo completoAt Intel, we create world-changing technology that enriches the lives of every person on earth.We engineer solutions for our customers' greatest challenges with reliable, cloud to edge computing, inspired by Moore's Law.Finance Organization is a fundamental backbone to make this happen while we support the creation and capture of Intel's value to...