Global Collections and Credit Team Lead
hace 4 días
This is an exciting opportunity to join our Te Connectivity team as a Global Collections and Credit Team Lead. As a seasoned financial professional, you will be responsible for leading our O2C collections team in San Jose, Costa Rica.
Responsibilities:
- Develop and implement O2C process improvements to enhance efficiency and effectiveness.
- Manage a team of experienced collectors to ensure quality and accuracy of work produced.
- Support the development of comprehensive collections plans to maximize cash recovery.
- Collaborate with internal teams to identify and resolve issues related to service delivery.
- Monitor and report on KPIs and SLAs to ensure alignment with business objectives.
Requirements:
- 4+ years of experience in a financial shared service center or similar role.
- Strong analytical skills and attention to detail.
- Excellent communication and interpersonal skills.
- Demonstrated ability to lead cross-functional teams and drive process improvements.
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