Collections Team Lead

hace 7 días


San José, San José, Costa Rica Te Connectivity A tiempo completo
Job Overview

As a seasoned financial professional, you will be responsible for leading our O2C collections team in San Jose, Costa Rica. Your expertise will drive the migration of O2C processes from countries throughout the Americas to our centralized location.

Key Responsibilities:

  • Manage a team of experienced collectors to ensure quality and efficiency of work produced.
  • Support the migration of O2C processes from various countries to our San Jose location.
  • Collaborate with customers to secure adequate guarantees for credit lines.
  • Oversee receivables collection activities, including unique collections plans and placement of accounts with collection agencies.
  • Provide recommendations on bad debt reserve per corporate policy.
  • Audit and escalate issues related to service delivery.
  • Conduct regular performance evaluations of staff members.
  • Identify and contribute to continuous improvement initiatives within the O2C function.

Requirements:

  • 4+ years of relevant experience in a financial shared service center supporting multiple countries or business units.
  • Experience in managing O2C functions in a shared services environment.
  • Deep understanding of end-to-end S2P processes and associated technology platforms.
  • Ability to work in culturally diverse teams with many levels of personnel.


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