Operations Analyst Team Member
hace 3 días
Job Overview
The Colleague Services Solutions Operations Analyst plays a vital role in managing the Pfizer Service Center infrastructure and interfaces with the HR Operations vendor, IBM. This position supports the Case Management & Employee Document Management Business Owners within the Service Now platform by analyzing data, partnering with stakeholders, and gathering business requirements.
Key Responsibilities
- Manage the telephony vendors: British Telecom and FuturCom tone studio, including functional design of individual Country Telephone menus and upkeep of design documents.
- Project manage telephone menu changes across all stakeholders and manage Purchase Orders, invoicing, and renewal of contracts.
- Continuously review the quality of telephone services and partner with HRO provider counterparts on infrastructure operations, including escalations and resolutions.
- Serve as the Subject Matter Expert for process design/improvements for operational infrastructure and identify and resolve PCSC infrastructure issues in close partnership with Digital.
- Lead the Pfizer Colleague Service Center SWAT management team and support Case Management & Employee Document squad in reviewing product features and functionality to ensure product quality is retained and business needs are met.
Qualifications
- A minimum of 2 years of experience supporting Colleague Services HR Operations and/or IT/Systems Operations in a Shared Services environment at this level.
- Solid understanding of telephony services, Voice over IP, Interactive Voice Response Systems, and demonstrated experience in Business Analysis and creation of technical design documentation.
- Demonstrated experience collaborating with third-party vendor(s) to improve service performance, advanced understanding of cultural differences in global geographies, and experience initiating and leading continuous improvement activities.
- Excellent verbal and written communication and interpersonal skills; ability to communicate confidently and professionally with all levels of the organization, excellent customer service skills, and mindset.
- A proven self-starter with the ability to work independently and/or in a team, manage multiple priorities, and work in a matrixed, global environment. Results-oriented with a strong drive to accomplish objectives and meet high standards.
-
Kitchen Team Member
hace 3 horas
San José, San José, Costa Rica Marriott International, Inc A tiempo completoJob Summary:We are looking for a Kitchen Team Member to join our team at AC Hotels. The successful candidate will be responsible for preparing and cooking food according to recipes and quality standards.Main Tasks:Prepare ingredients for cooking, including portioning, chopping, and storing food.Wash and peel fresh fruits and vegetables.Weigh, measure, and...
-
Culinary Team Member
hace 1 día
San José, San José, Costa Rica Marriott Worldwide A tiempo completoJob SummaryWe are seeking a highly skilled Culinary Team Member to join our kitchen team at Marriott International. As a Culinary Team Member, you will play a key role in preparing and presenting high-quality food and beverages to our guests.Key ResponsibilitiesAs a Culinary Team Member, your key responsibilities will include:* Assisting chefs and cooks in...
-
Housekeeping and Laundry Team Member
hace 7 días
San José, San José, Costa Rica Marriott Worldwide A tiempo completoAbout the RoleThis is an exciting opportunity to work in a fast-paced environment where no two days are ever the same. As a Housekeeping and Laundry Team Member, you will have the chance to develop your skills and knowledge in laundry operations, while working collaboratively with our housekeeping team to deliver exceptional guest experiences.
-
HR Operations Team Member
hace 2 días
San José, San José, Costa Rica Pfizer A tiempo completoWhat You Will AchieveAs an HR Information Systems Specialist, you will play a key role in designing and maintaining information systems to support human resource administration. Your responsibilities will include:Analyzing and validating data between HR systems, ensuring compliance and proper handling of colleague records and documentationAdministering HR...
-
Production Team Member
hace 6 días
San José, San José, Costa Rica Qorvo A tiempo completoAbout the RoleWe are looking for a motivated and organized Production Team Member to join our team at Qorvo.Key Tasks:
-
Compensation Analyst
hace 7 días
San José, San José, Costa Rica Palo Alto Networks A tiempo completoPalo Alto Networks is committed to enabling our teams to resolve the world's most challenging cybersecurity threats. As a key member of our Human Resources organization, the Compensation Analyst - Sales Team will play a vital role in designing and implementing compensation plans that drive sales performance.This role involves researching and responding to...
-
Housekeeping Team Member
hace 3 días
San José, San José, Costa Rica Marriott Worldwide A tiempo completoJob SummaryWe are seeking a skilled Housekeeping Team Member to join our team at Courtyard San Jose Escazu. As a key member of our housekeeping team, you will be responsible for maintaining the appearance and cleanliness of our hotel, ensuring a seamless experience for our guests.Key Responsibilities:Maintaining high standards of cleanliness and organization...
-
Housekeeping Team Member
hace 11 horas
San José, San José, Costa Rica Marriott International, Inc A tiempo completo**Job Overview:**We are seeking a skilled Housekeeping Team Member to join our team at Residence Inn San Jose Escazu. As a key member of our housekeeping staff, you will be responsible for maintaining the appearance and cleanliness of our hotel.**Key Responsibilities:**Maintaining the cleanliness and organization of guest rooms and public spacesDelivering...
-
Acquisition Team Member
hace 2 días
San José, San José, Costa Rica Mra Properties A tiempo completoAbout the JobMra Properties is seeking a highly skilled Acquisition Team Member to join our team. As an Acquisition Team Member, you will be responsible for generating new business opportunities through outbound cold calling, lead management, and social media marketing.Key ResponsibilitiesReceiving and qualifying incoming callsSetting appointments and...
-
Culinary Team Member
hace 6 días
San José, San José, Costa Rica Marriott International, Inc A tiempo completo**About the JobCooking is at the heart of every great meal, and we're looking for talented individuals to join our culinary team as a Culinary Team Member.Your key responsibilities will include preparing ingredients for cooking, portioning, chopping, and storing food, as well as washing and peeling fresh fruits and vegetables.You'll also be responsible for...
-
US Payroll Team Member
hace 5 días
San José, San José, Costa Rica Intel A tiempo completoWe are seeking a highly skilled US Payroll Specialist to join our dynamic team at Intel. As a key member, you will be responsible for processing payroll entries, validating information, and providing top-notch customer service to employees.Responsibilities:Process payroll entries efficiently and accuratelyVerify information to ensure data integrityAddress...
-
Revenue Operations Analyst
hace 5 días
San José, San José, Costa Rica Equifax A tiempo completoWe are seeking a highly skilled Revenue Operations Analyst to join our team at Equifax. As a key member of our Revenue Operations unit, you will be responsible for analyzing complex data sets to drive business growth and revenue.The ideal candidate will have a strong background in Python programming, experience working with large datasets and relational...
-
Bakery Team Member
hace 4 días
San José, San José, Costa Rica Marriott Worldwide A tiempo completoJob SummaryWe are seeking a skilled Bakery Team Member to join our team at Zadun, a Ritz-Carlton Reserve. In this role, you will be responsible for preparing and presenting a variety of baked goods, including breads, pastries, and desserts.Key ResponsibilitiesPrepare Baked Goods: Prepare doughs, fillings, proofing, baking, and decorating as...
-
Modern IT Operations Team Member
hace 6 días
San José, San José, Costa Rica Intel A tiempo completo**Job Summary**We are seeking a motivated student worker to join our Modern Operations team. As an integral part of our team, you will contribute to enhancing the IT support experience for Intel employees.**Key Responsibilities**Your primary duties will include participating in projects aimed at modernizing and improving the IT support experience. You will...
-
Protect Team Member
hace 6 días
San José, San José, Costa Rica Route A tiempo completoJob DescriptionAs a member of our team, you will be responsible for creating backend services and APIs used millions of times per minute.You will work closely with cross-functional teams to ensure the seamless integration of our products into various online stores.Your primary focus will be on solving complex problems related to availability, scalability,...
-
Enterprise IT Team Member
hace 4 días
San José, San José, Costa Rica Emerson A tiempo completo**Job Summary:**We are seeking an Enterprise IT Team Member to join our team. As an Enterprise IT Team Member, you will be responsible for providing support for our IT and Telecommunications Infrastructure, working closely with centrally provided IT services to meet agreed service levels.**Key Responsibilities:**Ensure optimum support for end-users within...
-
Accreditation Team Member
hace 5 días
San José, San José, Costa Rica Convera A tiempo completoJob Summary: We're seeking a skilled Senior Associate to join our Know-Your-Customer Operations team. As an Accreditation Sr. Associate, you will investigate and analyze new customer accounts to ensure they meet all necessary requirements, legislation, and policies.You will decide whether to pursue or terminate business relationships with customers, working...
-
Frontend Development Team Member
hace 2 días
San José, San José, Costa Rica Screenovate A tiempo completoJob OverviewWe are looking for a talented Frontend Development Team Member to join our team and contribute to the development of innovative cloud services. As a key member of the software development team, you will be responsible for designing and building cutting-edge cloud services that leverage our portfolio of industry-leading software and...
-
Industrial Engineering Team Member
hace 6 días
San José, San José, Costa Rica Intel A tiempo completoAs an Industrial Engineering Team Member at Intel, you will be part of a dynamic team that focuses on strategic planning and implementation. Our team is comprised of three main groups: Strategic IE, Capacity and Productivity IE, and Operational IE. We work closely with various business departments to drive innovation and improvement across the...
-
Operations Team Member
hace 6 días
San José, San José, Costa Rica Wns Global Services A tiempo completoAbout UsWNS Global Services is a leading Business Process Management (BPM) company. We provide end-to-end business solutions to clients across various industries, leveraging our expertise in BPM and domain-specific knowledge.Our MissionWe strive to deliver exceptional service quality to our clients by fostering a culture of innovation, collaboration, and...